Customer Ops Success Manager — Service Excellence Lead

Trinetix; Nashville (TN); On-site; MXN 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Career growth

Language classes

Medical insurance

Mental health support

Flexible hours

Inclusive culture

Job summary

Trinetix is seeking a skilled Customer Ops Success Manager / Service Manager to join our client, Arelion, a global leader in connectivity. You will drive service performance and operational alignment across the customer lifecycle to help customers realize value from Arelion products and services.

The role requires 5+ years in telecom or service management, strong analytics, and fluent English. You will collaborate with sales, operations, and product teams in a global context to deliver

Qualifications

• 5+ years of relevant experience in telecommunications, service management, customer success, or customer operations.
• Fluent written and spoken English is required.
• Solid technical understanding of telecom services and supporting technologies, including IP, WDM, fiber, and related service assurance concepts.

Responsibilities

• Lead customer success and service value realization across assigned strategic customer relationships.
• Manage customer-facing service performance, review outcomes, and improvement follow-up.
• Coordinate operational alignment between customer expectations, product capabilities, support processes, and service delivery.

Skills

Telecom service mgmt

Analytical skills

Stakeholder management

Customer focus

English fluency

Education

University degree

Tools

Qlik

Job description

Trinetix is seeking a skilled Customer Ops Success Manager / Service Manager to join our client, Arelion, a global leader in connectivity. You will drive service performance and operational alignment across the customer lifecycle to help customers realize value from Arelion products and services.

The role requires 5+ years in telecom or service management, strong analytics, and fluent English. You will collaborate with sales, operations, and product teams in a global context to deliver