Remote Customer Service Manager — Lead Global Client Experience

retarus GmbH; Secaucus (NJ); À distance; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Mobile working

Flexible hours

Collaborative culture

Flat hierarchies

Career development

Cross-site collaboration

Dog-friendly office

Health insurance

Public transport

Lunch vouchers

Résumé du poste

Retarus GmbH seeks a Customer Service Manager to oversee national and international service operations, ensuring top-tier customer experience and lifecycle delivery. You will lead cross-functional collaboration between customers, Service Management, and technical teams.

The role emphasizes managing escalations, KPI targets, and adherence to standards within a dynamic, global environment.

Qualifications

• Degree or training in Computer Science, Business Informatics, Engineering or related field.
• 3+ years in Service Management, IT-driven environment preferred.
• Experience managing complex customer relationships in regulated environments.

Responsabilités

• Act as the primary contact for selected national and international Service Management customers.
• Ensure high customer satisfaction and end-to-end service quality.
• Interface between customers, Service Management and technical teams.

Connaissances

Service Management

ITIL familiarity

Project management

Customer relationships

Leadership experience

Analytical skills

Strong communication

Escalation management

Continuous learning

English fluency

Formation

CS/Engineering degree

Outils

ITIL

Description du poste

Retarus GmbH seeks a Customer Service Manager to oversee national and international service operations, ensuring top-tier customer experience and lifecycle delivery. You will lead cross-functional collaboration between customers, Service Management, and technical teams.

The role emphasizes managing escalations, KPI targets, and adherence to standards within a dynamic, global environment.