Customer Success Manager - AI-Driven Network Operations

BlueCat Networks; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

BlueCat Networks is seeking a Customer Success Manager in the United States to manage a shared portfolio of customers. You will drive onboarding, adoption and renewal activities, serving as the bridge between customers and internal teams to ensure ongoing value.

You will guide customers through best practices, deliver product demonstrations, and translate capabilities into tangible business outcomes, all while maintaining a high-velocity, high-quality support flow.

Responsibilities

• Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list.
• Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews.
• Respond to inbound customer needs within team coverage standards and see them through to resolution.
• Build credibility quickly with new stakeholders, often without the benefit of an established relationship.
• Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss.
• Guide customers on best practices, implementation planning, and usage optimization.
• Deliver product demonstrations to drive adoption and unlock new use cases.
• Collaborate with Support and Product teams to troubleshoot and resolve issues.
• Translate technical capability into business outcomes the customer cares about.
• Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion.
• Confirm that every customer you touch has clear, documented outcomes they are working toward.
• Connect product adoption to measurable business outcomes.

Job description

BlueCat Networks is seeking a Customer Success Manager in the United States to manage a shared portfolio of customers. You will drive onboarding, adoption and renewal activities, serving as the bridge between customers and internal teams to ensure ongoing value.

You will guide customers through best practices, deliver product demonstrations, and translate capabilities into tangible business outcomes, all while maintaining a high-velocity, high-quality support flow.