Global Customer Ops & Service Success Lead

Trinetix; Nashville (TN); Sur place; MXN 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Language classes (EN/ES)

Flexible working hours

Mental health support

Career growth opportunities

Résumé du poste

Trinetix is seeking a skilled Customer Ops Success Manager / Service Manager to enable client outcomes for Arelion, driving service performance and continuous improvement across the customer lifecycle.

You will coordinate with global stakeholders, manage service reviews, and align operations with product capabilities to enhance customer experience. Fluency in English is required and ITIL knowledge is a plus.

Qualifications

• 5+ years of experience in telecommunications, service management, customer success, or customer operations.
• Solid technical understanding of telecom services and supporting technologies.
• Strong analytical, reporting, documentation, and presentation skills.
• Experience using analytics and reporting tools such as Qlik or similar platforms.
• Strong customer focus and business mindset.
• Ability to work with operational and executive stakeholders in a global, multicultural environment.
• Fluent written and spoken English is required.
• Nice-to-haves ITIL certification.
• Knowledge of service management frameworks.
• Knowledge of additional major customer languages.

Responsabilités

• Customer success and service value realization across assigned strategic customer relationships.
• Customer-facing service performance, service review outcomes, and improvement follow-up.
• Operational alignment between customer expectations, product capabilities, support processes, and service assurance delivery.
• Customer feedback, portal adoption, and service experience insights translated into improvements.
• Customer-facing problem management and recurring issue resolution in collaboration with operational teams.
• Reliable documentation, reporting, and governance input for customer-facing service management activities.

Connaissances

Customer focus

Analytical skills

Stakeholder management

Reporting

English fluent

Formation

University degree or equivalent

Outils

Qlik

Description du poste

Trinetix is seeking a skilled Customer Ops Success Manager / Service Manager to enable client outcomes for Arelion, driving service performance and continuous improvement across the customer lifecycle.

You will coordinate with global stakeholders, manage service reviews, and align operations with product capabilities to enhance customer experience. Fluency in English is required and ITIL knowledge is a plus.