Customer Operations & Support Specialist

Med--dyne-Inc; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Med-Dyne seeks a Customer Service Representative to support customers and internal teams in a dynamic, medical manufacturing environment. You will coordinate daily operations, manage customer inquiries and orders, and help maintain CRM records to ensure efficient service delivery.

The role blends operations, coordination, and customer-facing activities, requiring strong communication, organizational skills, and the ability to work across multiple departments in a fast-moving setting.

Qualifications

• Excellent communication and customer-service skills.
• Ability to coordinate multiple projects and departments.
• Comfortable with fast-paced, multi-hat environment.

Responsibilities

• Coordinate daily operational activities between office staff, production, and sales.
• Serve as primary contact for customer inquiries and order questions.
• Assist with internal process improvements and documentation.
• Support management with operational reporting and organization.
• Track projects, priorities, and follow-ups to ensure tasks move forward.
• Help coordinate schedules, meetings, and internal communication.
• Assist with onboarding and training coordination for staff when needed.
• Assist with general office organization and operational support.

Skills

Strong communicator

Detail oriented

Cross-functional teamwork

Multi-tasking

Tools

CRM

Job description

Med-Dyne seeks a Customer Service Representative to support customers and internal teams in a dynamic, medical manufacturing environment. You will coordinate daily operations, manage customer inquiries and orders, and help maintain CRM records to ensure efficient service delivery.

The role blends operations, coordination, and customer-facing activities, requiring strong communication, organizational skills, and the ability to work across multiple departments in a fast-moving setting.