Medical Customer Support & Solutions Specialist

Different Technologies Pty Ltd.; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts

Training and development opportunities

Career growth opportunities

Job summary

Dealmed is seeking a friendly customer service professional to support customers via phone, email, text, and live chat, handling inquiries, orders, returns, refunds, and account updates. The role emphasizes delivering a positive customer experience while upholding company standards for Ecommerce and Dealmed Sales team customers.

Responsibilities include resolving complaints, escalating when needed, and collaborating with other departments to ensure effective solutions.

Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Proficient with MS Excel for reporting.

Responsibilities

• Provide excellent customer support via phone, email, text, and live chat.
• Process orders, returns, exchanges, refunds, and account updates.
• Resolve complaints and follow up until resolution.
• Escalate issues and communicate with customers effectively.
• Collaborate with teammates to resolve issues and improve processes.
• Create reports tracking CX data in Excel.

Skills

Customer service

Communication

Problem solving

Multitasking

CRM software

Tools

Excel

Job description

Dealmed is seeking a friendly customer service professional to support customers via phone, email, text, and live chat, handling inquiries, orders, returns, refunds, and account updates. The role emphasizes delivering a positive customer experience while upholding company standards for Ecommerce and Dealmed Sales team customers.

Responsibilities include resolving complaints, escalating when needed, and collaborating with other departments to ensure effective solutions.