Customer Service Representative

Different Technologies Pty Ltd.; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts

Training and development opportunities

Career growth opportunities

Job summary

Dealmed is seeking a friendly customer service professional to support customers via phone, email, text, and live chat, handling inquiries, orders, returns, refunds, and account updates. The role emphasizes delivering a positive customer experience while upholding company standards for Ecommerce and Dealmed Sales team customers.

Responsibilities include resolving complaints, escalating when needed, and collaborating with other departments to ensure effective solutions.

Qualifications

• Minimum 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Proficient with MS Excel for reporting.

Responsibilities

• Provide excellent customer support via phone, email, text, and live chat.
• Process orders, returns, exchanges, refunds, and account updates.
• Resolve complaints and follow up until resolution.
• Escalate issues and communicate with customers effectively.
• Collaborate with teammates to resolve issues and improve processes.
• Create reports tracking CX data in Excel.

Skills

Customer service

Communication

Problem solving

Multitasking

CRM software

Tools

Excel

Job description

Job Overview

Dealmed is seeking a qualified, friendly professional to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through phone, email, text, and live chat. You will address customer inquiries, enter orders, resolve issues, and ensure a positive customer experience while maintaining company standards for both Ecommerce and Dealmed Sales team customers.

Key Responsibilities

• Provide outstanding customer service by addressing inquiries, concerns, and product issues, in a timely and professional manner.
• Process orders, returns, exchanges, refunds, and customer account updates with accuracy.
• Resolve customer complaints and issues, ensuring the customer feels heard and valued.
• Escalate issues and follow up with customers until a resolution is reached.
• Retain customers and save orders by offering solutions or alternatives that work for both the customer and company.
• Create custom quotes for new customers or new opportunities from existing customers.
• Educate customers on products, services, and policies, ensuring they have all the necessary information.
• Collaborate with team members and other departments to find effective solutions for issues.
• Continuously strive to improve customer experience by offering feedback and suggestions to improve processes and procedures.
• Create reports that track data necessary for customer experience improvements in Excel
• Constantly enhance knowledge of medical products via the internet, vendors, manufacturer representatives, and Dealmed employees.
• Stay up to date with promotions and company policies to effectively support customers and the sales team.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Employee discounts
• Training and development opportunities
• Opportunities for career growth and advancement