Customer Service Representative

Med--dyne-Inc; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Med-Dyne seeks a Customer Service Representative to support customers and internal teams in a dynamic, medical manufacturing environment. You will coordinate daily operations, manage customer inquiries and orders, and help maintain CRM records to ensure efficient service delivery.

The role blends operations, coordination, and customer-facing activities, requiring strong communication, organizational skills, and the ability to work across multiple departments in a fast-moving setting.

Qualifications

• Excellent communication and customer-service skills.
• Ability to coordinate multiple projects and departments.
• Comfortable with fast-paced, multi-hat environment.

Responsibilities

• Coordinate daily operational activities between office staff, production, and sales.
• Serve as primary contact for customer inquiries and order questions.
• Assist with internal process improvements and documentation.
• Support management with operational reporting and organization.
• Track projects, priorities, and follow-ups to ensure tasks move forward.
• Help coordinate schedules, meetings, and internal communication.
• Assist with onboarding and training coordination for staff when needed.
• Assist with general office organization and operational support.

Skills

Strong communicator

Detail oriented

Cross-functional teamwork

Multi-tasking

Tools

CRM

Job description

Customer Service Representative(Customer Service / Medical Sales)

Louisville, KY, United States of America

Med-Dyne is a medical manufacturing company specializing in EEG, EKG, and respiratory monitoring accessories used by healthcare providers across the country. We are seeking an organized, proactive Customer Service Representative to help keep our day-to-day operations running smoothly while supporting our customers and internal teams.

This role is ideal for someone who enjoys working across multiple areas of a business - coordinating projects, improving processes, supporting customers, and helping a small team stay organized and effective. The right person will be a strong communicator, detail-oriented, and comfortable wearing multiple hats in a collaborative, fast-moving environment.

Key Responsibilities

Operations & Coordination

Coordinate daily operational activities between office staff, production, and sales.

Track projects, priorities, and follow-ups to ensure tasks move forward.

Assist with internal process improvements and documentation.

Support management with operational reporting and organization.

Customer Support & Order Coordination

Serve as a primary point of contact for customer inquiries and order questions.

Help coordinate orders, timelines, and communication with customers.

Ensure a positive and professional experience for customers and partners.

Assist with resolving customer issues or service needs.

Support the sales team with administrative coordination and follow-up.

Help track customer communications, opportunities, and key accounts.

Assist with scheduling calls, meetings, and customer outreach when needed.

Help maintain CRM and customer records.

Team & Administrative Support

Help coordinate schedules, meetings, and internal communication.

Support onboarding and training coordination for staff when needed.

Assist with general office organization and operational support.

Help ensure departments stay aligned on priorities and timelines.

Additional Information / Benefits

This job reports to the President

This is a Full and Part-Time position1st Shift.