Customer Operations & Logistics Innovator

Century Supply Chain Solutions; Glen Allen (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Century Supply Chain Solutions in Glen Allen, VA is seeking a Customer Operations Analyst to provide high-level customer service and support to Century Express customers. You will identify problems and develop innovative solutions to resolve complex issues while supporting contracted service obligations.

This role involves data analysis, process improvement, and collaboration with cross-functional teams to optimize logistics performance and profitability while ensuring timely and accurate

Qualifications

• Experience in logistics or customer operations preferred.
• Strong data analysis and problem solving.
• Excellent communication and teamwork.

Responsibilities

• Provide operational support for Century Express customers.
• Analyze customer data to improve experience and reduce costs.
• Monitor and improve SLA compliance.
• Communicate with customers and internal teams for issue resolution.
• Ensure accurate billing and documentation.
• Develop process improvements to enhance profitability.
• Collaborate across teams to support account growth.
• Maintain up-to-date SOPs reflecting operational excellence.

Skills

Customer service

Data analysis

Process improvement

Communication

Tools

Viziv tools

Trade Tech

Job description

Century Supply Chain Solutions in Glen Allen, VA is seeking a Customer Operations Analyst to provide high-level customer service and support to Century Express customers. You will identify problems and develop innovative solutions to resolve complex issues while supporting contracted service obligations.

This role involves data analysis, process improvement, and collaboration with cross-functional teams to optimize logistics performance and profitability while ensuring timely and accurate