Customer Ops Analyst, VIZIV Platform

Cds Net; Glen Allen (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Cds Net is looking for a Customer Operations Analyst to enhance operational success in supply chain management. This role requires problem-solving skills and clear communication to support customer accounts effectively.

You will coordinate closely with customers and internal teams, ensuring the smooth execution of supply chain operations. Key responsibilities include monitoring workflows, resolving issues, and improving system functionality to meet customer needs.

Qualifications

• 1–4+ years of experience in logistics or supply chain operations.
• Ability to manage multiple operational priorities with attention to detail.
• Curiosity to continuously learn about supply chain technologies.

Responsibilities

• Establish strong relationships with customer stakeholders.
• Monitor operational health of assigned customer programs.
• Investigate operational or technical issues to implement solutions.
• Translate operational needs into system improvements.
• Ensure operational deliverables remain accurate and compliant.

Skills

Problem-solving mindset

Excellent communication skills

Organizational skills

Experience with supply chain operations

Tools

VIZIV platform

SQL or data analysis tools

Job description

Cds Net is looking for a Customer Operations Analyst to enhance operational success in supply chain management. This role requires problem-solving skills and clear communication to support customer accounts effectively.

You will coordinate closely with customers and internal teams, ensuring the smooth execution of supply chain operations. Key responsibilities include monitoring workflows, resolving issues, and improving system functionality to meet customer needs.