Supply Chain Ops & Platform Liaison

Century Distribution Systems, Inc.; Glen Allen (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Century Supply Chain Solutions seeks a Customer Operations Analyst to support and optimize customer supply chain programs using the VizIV platform. You will monitor daily activities, resolve issues, and coordinate with internal teams to ensure smooth execution and high service quality.

The role combines customer support, logistics operations, and technology to translate operational needs into system improvements, drive process efficiency, and strengthen customer relationships.

Qualifications

• Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions
• Excellent communication skills and ability to work effectively with both customers and internal teams
• Ability to manage multiple operational priorities while maintaining attention to detail and service quality
• Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments
• Comfort working with operational systems, supply chain platforms, or data tools
• Ability to translate operational requirements into clear system or workflow improvements
• Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment
• Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems

Responsibilities

• Establish strong working relationships with customer stakeholders by communicating clearly, responding quickly, and consistently demonstrating reliability and accountability.
• Take ownership of the operational health of assigned customer programs by proactively monitoring workflows, identifying potential issues early, and ensuring consistent execution aligned with customer SOPs and expectations.
• Develop a deep understanding of each customer’s supply chain processes and act quickly to resolve operational disruptions or inefficiencies.
• Investigate operational or technical issues by analyzing system activity, data flows, and operational processes to identify root causes and implement practical solutions.
• Escalate complex issues appropriately while maintaining ownership of resolution and communication with stakeholders.
• Act as a bridge between customers, operations, and technical teams by translating operational challenges into clear system requirements, enhancements, reports, or configuration updates within the VIZIV platform.
• Support testing and validation of system improvements to ensure changes deliver meaningful value and align with customer workflows.
• Ensure operational deliverables, data flows, and system configurations remain accurate, compliant with customer SOPs and aligned with expected service standards.
• Monitor system performance, reports, and interfaces to confirm information reliability and effective workflow execution.
• Support customers and vendors in effectively using the VIZIV platform by providing guidance, troubleshooting support, and clear documentation or training when needed.
• Manage user access, configurations, and workflows to ensure customers have the tools and visibility needed to manage their supply chains effectively.
• Work cross-functionally with operations, IT, reporting, and customer strategy teams to address issues, improve processes, and deliver solutions that enhance customer programs.
• Share insights, best practices, and operational knowledge with teammates to strengthen collective expertise.
• Proactively identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency.
• Stay curious and continuously deepen knowledge of supply chain operations, logistics technologies, and Century systems

Skills

Problem-solving mindset

Excellent communication

Multi-tasking

Logistics knowledge

Customer accounts support

Education

Bachelor's degree in a related field

Tools

SQL

Data tools

Job description

Century Supply Chain Solutions seeks a Customer Operations Analyst to support and optimize customer supply chain programs using the VizIV platform. You will monitor daily activities, resolve issues, and coordinate with internal teams to ensure smooth execution and high service quality.

The role combines customer support, logistics operations, and technology to translate operational needs into system improvements, drive process efficiency, and strengthen customer relationships.