Customer Operations Specialist – Temporary Coverage

Eugia US; East Windsor Township (NJ); On-site; USD 38,000 - 53,000; Full time

Job summary

Eugia US seeks a Temporary Customer Operations Specialist to cover a team member’s leave, onsite in East Windsor, New Jersey. You will support order processing, reporting, and customer communications for the commercial team.

The role emphasizes accurate data handling, collaboration with Supply Chain, and timely responses to customers. Ideal candidates have 3+ years in customer service or operations, with pharma experience preferred.

Qualifications

• Minimum 3 years in a customer service or operations role; pharma experience preferred.
• Bachelor’s degree preferred, but not required.

Responsibilities

• Perform core customer service functions including order entry and inquiries.
• Coordinate with Supply Chain on product availability and shipping timelines.
• Generate and distribute daily reports for senior leadership.
• Manage allocations, backorders, and drop-ship approvals.
• Handle customer claims related to overages, shortages, and returns.

Skills

Excel proficiency

MS Office

Communication skills

Attention to detail

Organization

Customer focus

Team collaboration

Problem-solving

Adaptability

Education

Bachelor's degree (preferred)

Tools

Microsoft Excel

Microsoft Office

Job description

Eugia US seeks a Temporary Customer Operations Specialist to cover a team member’s leave, onsite in East Windsor, New Jersey. You will support order processing, reporting, and customer communications for the commercial team.

The role emphasizes accurate data handling, collaboration with Supply Chain, and timely responses to customers. Ideal candidates have 3+ years in customer service or operations, with pharma experience preferred.