Specialist, Customer Operations (Temporary)

Acrotech Biopharma Inc; Hightstown (NJ); On-site; USD 55,104,000 - 94,558,000; Full time

Job summary

Eugia in East Windsor, New Jersey, seeks a temporary Customer Operations Specialist to support the commercial team during a leave of absence. The role handles order processing, inquiries, ASN/EDI issues, and reporting, and will be onsite.

Ideal candidates have pharma customer service experience, strong Excel and communication skills, and a detail-oriented, collaborative approach to ensure accurate and timely support.

Qualifications

• 3+ years in customer service or operations role (pharma preferred).
• Bachelor’s degree preferred but not required.

Responsibilities

• Handle core Customer Service functions including order entry and inquiries.
• Coordinate with Supply Chain on product availability and timelines.
• Generate daily sales, inventory, and backorder reports for leadership.
• Manage allocations, including backordered products and drop-ship approvals.
• Address customer claims related to overages, shortages, returns.

Skills

Excel proficiency

Verbal communication

Written communication

Attention to detail

Organizational skills

Customer focus

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Division Overview

Eugia is US-based independent specialty pharmaceutical company focused on generic sterile injectables, oncology, hormones, and ophthalmic medicines. Eugia has best-in-class, dedicated manufacturing and R&D capabilities to meet customer needs as they emerge. We are committed to consistently providing our customers with high quality specialty medicines.

Eugia’s mission is to make the process of buying specialty pharmaceutical products an experience customers look forward to, and our vision is to become synonymous with excellent customer service and continuously improve upon this excellence by being transparent, responsive, and consistent. We are expanding Eugia’s capabilities to include the manufacture of highly complex injectables to answer that need.

Eugia is the partner of choice to deliver on the promise of generic specialty pharmaceuticals.

Job Overview

The Customer Operations Specialist is a temporary position designed to provide coverage and support during a team member's leave of absence. The role will play a key part in supporting the commercial organization by managing critical customer service functions and operational reporting, serving as a point of contact for internal and external stakeholders, and ensuring timely and accurate support related to order processing, reporting, and customer communications.

This role is based onsite in East Windsor, New Jersey.

This is a temporary position intended to provide coverage and support while a team member is on an approved leave of absence.

Responsibilities

• Perform all core Customer Service functions, including but not limited to:
  • EDI And manual order entry
  • Order allocation and inventory coordination
  • Responding to phone and email inquiries
  • Investigating Advanced Ship Notice (ASN) or Electronic Data Interchange (EDI) discrepancies and working with internal teams to resolve issues
• Coordinate with Supply Chain and Distribution teams on product availability and shipment timelines
• Generate and distribute daily sales, inventory, and backorder reports for senior leadership
• Manage product allocations, including short-dated and backordered products, and facilitate approvals for drop-ship requests
• Handle customer claims related to overages, shortages, returns, and related issues

This is not an exhaustive list of all responsibilities, duties, skills, efforts, or requirements associated with the role. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned with or without notice.

Qualifications - Skills & Requirements

• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications
• Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues at all levels
• High attention to detail and a commitment to accuracy, particularly when working in a fast-paced environment
• Excellent organizational and time management skills, with the ability to balance multiple priorities and meet deadlines
• Patience, professionalism, and a customer-focused approach when handling complex or sensitive situations
• Ability to build positive working relationships and collaborate effectively across departments and with external customers
• Resourceful problem-solver who can think through challenges and identify practical solutions
• Quick learner who is comfortable navigating new systems, processes, and business requirements
• Maintains a professional, optimistic outlook and works well as part of a collaborative team
• Positive attitude with a willingness to contribute, collaborate, and support team success
• Adaptable and flexible, with the ability to adjust to changing priorities, customer needs, and business demands
• Comfortable working in an evolving environment and open to new ideas and ways of working
• Self-motivated with a strong desire to learn, grow, and continuously develop new skills
• Receptive to feedback and committed to personal development and process improvement
• Strong sense of ownership, accountability, and commitment to delivering a high-quality customer experience

Education & Experience

• Minimum of 3 years’ experience in a customer service or operations-related role; pharmaceutical industry experience strongly preferred
• Bachelor’s degree preferred, but not required

The hourly pay rate for this position may be up to $33.00 per hour, depending on factors such as experience level, knowledge, skills, and abilities. Final compensation decisions will consider these and other relevant business needs.

This position is classified as non-exempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws.

As a temporary position, this role is not eligible for company-sponsored Health and Welfare benefits.

Physical Requirements

OFFICE POSITION - While performing the duties of this job the employee is required to:

• Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to sit at a computer terminal for an extended period of time Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Additional Physical Requirements

No Additional Requirements

Blood/Fluid Exposure Risk

Category III: Tasks involve no exposure to blood, body fluids or tissues. Category I tasks are not a condition of employment.