Customer Operations Specialist — Growth & Impact

NCBioImpact; Charlotte (NC); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Company bonuses and long-term Incentiv

Pension plan

401(k) matching

Health benefits

Paid time off

Employee Assistance Program

Recognition program

Job summary

Corning is seeking a Customer Operations Specialist in the Charlotte area to provide high-quality support for customers. You will respond to inquiries, manage orders and complaints, and coordinate with Sales, Technical Support, and Product teams to meet customer needs.

Strong communication, problem-solving, and diplomacy are essential, with Spanish language skills a plus. The role emphasizes accurate record-keeping, proactive service, and ongoing process improvements to enhance the customer

Qualifications

• Associate’s or Bachelor’s degree or 3–5 years of customer service experience.
• Proven experience in a customer facing role and strong communication.
• Ability to handle difficult customers with diplomacy and professionalism.
• Fluency in Spanish is a plus.

Responsibilities

• Respond to customer inquiries via phone and email; handle quotations, orders, complaints promptly.
• Investigate, troubleshoot, and resolve customer issues with internal departments.
• Collaborate with Sales, Technical Support, and Product teams to fulfill requests.
• Maintain accurate records of all interactions and actions taken.
• Identify trends and suggest process or service improvements; maintain product knowledge.

Skills

Customer-facing

Communication

Problem-solving

Analytical thinking

Organizational skills

Diplomacy

Teamwork

Spanish language

Education

Associate’s degree

Bachelor’s degree

Tools

Salesforce

SAP

Job description

Corning is seeking a Customer Operations Specialist in the Charlotte area to provide high-quality support for customers. You will respond to inquiries, manage orders and complaints, and coordinate with Sales, Technical Support, and Product teams to meet customer needs.

Strong communication, problem-solving, and diplomacy are essential, with Spanish language skills a plus. The role emphasizes accurate record-keeping, proactive service, and ongoing process improvements to enhance the customer