Administrative Coordinator – Customer Service & Orders

Corning Inc.; Glendale (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Company-wide bonuses and incentives

Company-paid pension with 7–12% total

Health and wellness benefits

Paid time off and EAP

Job summary

Corning Inc. is seeking a customer service professional in the United States to ensure customer satisfaction by addressing inquiries, resolving complaints, and providing information about products, services, or policies.

The role collaborates with Sales, Marketing, Applications Engineering, and Operations to meet customer requirements while maintaining professional communication and timely responsiveness in a dynamic environment.

Qualifications

• 2-year degree required or 5+ years of experience in Customer Service or similar field.
• Preferred 2+ years of experience in a similar field.
• Proficiency with Microsoft Office, Excel, Word, SharePoint.
• Strong oral and written communication skills.

Responsibilities

• Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities
• Ability to craft product discrepancy specification information to customers
• Build positive working relationships with both internal and external customers
• Understand and execute contractual agreements
• Oversee customer requirements with Sales, Marketing, Applications Engineering, and Operations to meet customer requirements
• Professional communication skills including excellent grammar and sentence structure
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers
• Participation in training, testing, and project related activities as identified
• Represent to the customer in a highly effective, professional manner

Skills

Strong communication

Customer focus

Professional demeanor

Team oriented

MS Office proficiency

Adaptability

Education

2-year degree or 5+ years in Customer Service

Tools

SAP

Salesforce

Job description

Corning Inc. is seeking a customer service professional in the United States to ensure customer satisfaction by addressing inquiries, resolving complaints, and providing information about products, services, or policies.

The role collaborates with Sales, Marketing, Applications Engineering, and Operations to meet customer requirements while maintaining professional communication and timely responsiveness in a dynamic environment.