Customer Success & Operations Specialist

Corning Inc.; Charlotte (NC); Hybrid; USD 47,000 - 65,000; Full time

Benefits offered by this job

Bonuses & incentives

Pension plan

401(k) matching

Health benefits

Parental leave

Wellness programs

Life insurance

Paid time off

Employee assistance program

Recognition program

Job summary

Corning Inc. is seeking a Customer Operations Specialist to ensure high-quality support for customers in a fast-paced environment. You will be the frontline, handling inquiries, requests, and complaints with empathy and professionalism.

You will collaborate with Sales, Technical Support, and Quality teams to resolve issues, maintain records, and drive improvements in the customer experience. Prior experience in customer-facing roles and strong communication are essential.

Qualifications

• Associate’s or Bachelor’s degree or 3–5 years of Customer Service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking and strong organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers: respond to inquiries via phone and email promptly and professionally across customers, markets, and segments.
• Investigate, troubleshoot, and resolve customer issues in coordination with internal departments (Technical Support, Quality, Supply Chain).
• Coordinate with Sales, Technical Support, Product Line Management, Data Management Organization, etc., to handle requests effectively.
• Maintain accurate records of customer interactions and actions taken.
• Identify trends in feedback and suggest process or service improvements.

Skills

Customer-facing experience

Verbal communication

Written communication

Problem solving

Analytical thinking

Teamwork

Education

Associate’s degree

Bachelor’s degree

Tools

Salesforce

Job description

Corning Inc. is seeking a Customer Operations Specialist to ensure high-quality support for customers in a fast-paced environment. You will be the frontline, handling inquiries, requests, and complaints with empathy and professionalism.

You will collaborate with Sales, Technical Support, and Quality teams to resolve issues, maintain records, and drive improvements in the customer experience. Prior experience in customer-facing roles and strong communication are essential.