Customer Operations Specialist: Delight & Resolve Orders

Shamrock Job Page; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Shamrock Foods Company in Arizona is seeking a Customer Operations Specialist I to join a team delivering best-in-class service in the food service industry. You will engage with customers to understand needs and ensure their experience exceeds expectations, acting as a problem-resolution partner with cross-functional teams to fulfill orders.

Responsibilities include researching and resolving delivery issues, processing credits, handling inquiries via phone, email, and SMS, and managing cases in

Responsibilities

• Research, respond and resolve customer delivery issues or off day requests.
• Receive, research and process customer credits.
• Research various systems to answer status inquiries and proactive late delivery updates.
• Case management in Salesforce to research, respond and close internal/external customer inquiries.
• Rotation of duties can vary daily/weekly, to include email communications, inbox management, and customer transactions.

Job description

Shamrock Foods Company in Arizona is seeking a Customer Operations Specialist I to join a team delivering best-in-class service in the food service industry. You will engage with customers to understand needs and ensure their experience exceeds expectations, acting as a problem-resolution partner with cross-functional teams to fulfill orders.

Responsibilities include researching and resolving delivery issues, processing credits, handling inquiries via phone, email, and SMS, and managing cases in