Customer Operations Specialist — Drive Resolutions & Service

Shamrock Foods Company; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Shamrock Foods Company in Phoenix seeks a Customer Operations Specialist I to join a team delivering best-in-class service to food service customers. You will resolve delivery issues, process credits, and coordinate with cross-functional teams to ensure orders are fulfilled accurately and on time.

The role requires a high school diploma or GED, 1+ year of customer service experience, strong communication skills, and proficiency with Microsoft Office; Salesforce experience is a plus.

Qualifications

• High school diploma or GED required.
• 1+ year relevant customer service experience.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Salesforce or CRM experience preferred.
• Must be flexible to weekend and holiday demands.

Responsibilities

• Research, respond and resolve customer delivery issues or off-day requests.
• Receive, research and process customer credits.
• Research systems to answer status inquiries and provide Level II detail.
• Respond to unassigned leads and inquiries via phone, email, or SMS.
• Assist with order entry and order management as needed.

Skills

Communication skills

MS Office proficiency

Education

High school diploma or GED

Tools

Salesforce CRM

Job description

Shamrock Foods Company in Phoenix seeks a Customer Operations Specialist I to join a team delivering best-in-class service to food service customers. You will resolve delivery issues, process credits, and coordinate with cross-functional teams to ensure orders are fulfilled accurately and on time.

The role requires a high school diploma or GED, 1+ year of customer service experience, strong communication skills, and proficiency with Microsoft Office; Salesforce experience is a plus.