Customer Operations Specialist: Order Support & Resolution

Shamrock Foods Company; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Profit Sharing

Paid Time Off

Growth opportunities

Job summary

Shamrock Foods Company is seeking a Customer Operations Specialist I to join a team focused on delivering best-in-class customer service in the food service industry. You will engage with customers to ensure needs are met and act as a problem-resolution expert working with cross-functional teams to fulfill orders.

Responsibilities include researching and resolving delivery issues, processing credits, handling inquiries via phone, email, and SMS, and supporting order entry as needed.

Qualifications

• High school diploma or GED required.
• 1+ year relevant experience in similar duties.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office; Word, Excel, PowerPoint, and Outlook.
• Salesforce or CRM experience preferred.
• Must be flexible for weekends and holidays.

Responsibilities

• Research, respond and resolve customer delivery issues or off day requests.
• Receive, research and process customer credits.
• Research various systems to answer internal/external customers regarding status of their delivery and proactive late delivery communication.
• Research and respond to unassigned leads.
• Respond to inbound phone inquiries, email inquiries (cases) and update SMS inquiries from customers to assist in problem resolution.
• Backup on order entry and order management as needed.
• Case management in Salesforce to research, respond and close inquiries.
• Respond to documents requests including invoices and other requests.
• Rotation of duties may vary daily/weekly including email communications and Inbox Management.
• Regular attendance.
• Other duties as assigned.

Skills

Communication

Problem solving

Customer service

Written communication

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Job description

Shamrock Foods Company is seeking a Customer Operations Specialist I to join a team focused on delivering best-in-class customer service in the food service industry. You will engage with customers to ensure needs are met and act as a problem-resolution expert working with cross-functional teams to fulfill orders.

Responsibilities include researching and resolving delivery issues, processing credits, handling inquiries via phone, email, and SMS, and supporting order entry as needed.