Customer Care Specialist

Shamrock Foods Company; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Profit Sharing

Paid Time Off

Growth opportunities

Job summary

Shamrock Foods Company is seeking a Customer Operations Specialist I to join a team focused on delivering best-in-class customer service in the food service industry. You will engage with customers to ensure needs are met and act as a problem-resolution expert working with cross-functional teams to fulfill orders.

Responsibilities include researching and resolving delivery issues, processing credits, handling inquiries via phone, email, and SMS, and supporting order entry as needed.

Qualifications

• High school diploma or GED required.
• 1+ year relevant experience in similar duties.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office; Word, Excel, PowerPoint, and Outlook.
• Salesforce or CRM experience preferred.
• Must be flexible for weekends and holidays.

Responsibilities

• Research, respond and resolve customer delivery issues or off day requests.
• Receive, research and process customer credits.
• Research various systems to answer internal/external customers regarding status of their delivery and proactive late delivery communication.
• Research and respond to unassigned leads.
• Respond to inbound phone inquiries, email inquiries (cases) and update SMS inquiries from customers to assist in problem resolution.
• Backup on order entry and order management as needed.
• Case management in Salesforce to research, respond and close inquiries.
• Respond to documents requests including invoices and other requests.
• Rotation of duties may vary daily/weekly including email communications and Inbox Management.
• Regular attendance.
• Other duties as assigned.

Skills

Communication

Problem solving

Customer service

Written communication

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Job description

As a Customer Operations Specialist I, you will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with our customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional departments within the company to fulfill customer orders.

• Research, respond and resolve customer delivery issues or off day requests.
• Receive, research and process customer credits.
• Research various systems to answer internal/external customers regarding status of their delivery and proactive late delivery communication. Level II support and additional level of details due to complex inquiries that cannot be resolved by Level I.
• Research and respond to unassigned leads.
• Receive, research, and respond to inbound phone inquiries, email inquiries (cases) and update SMS inquiries from internal/external customers to assist them in problem resolution and next steps as applicable.
• Backup on order entry and order management as needed received from internal/external customers direct by phone, email, or SMS.
• Case management in Salesforce to research, respond and close internal/external customer inquiries.
• Research and respond to documents requests including invoices and other miscellaneous requests.
• Rotation of duties can vary daily/weekly, to include email communications, Inbox Management, internal and/or external customer transactions and requests.
• Regular and reliable attendance.
• Other duties may be assigned.

Qualifications:

• Highschool diploma or General education degree (GED)
• 1+ year relevant experience in a prior company performing similar duties
• Must have excellent written and verbal communication skills.
• Proficient in Microsoft Office suite; Word, Excel, PowerPoint, and Outlook.
• Salesforce or Customer Relationship Management (CRM) software experience preferred.
• Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.

Corporate Summary

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately‑held, family‑owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission

At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.