Customer Operations Specialist - Auto Logistics

Proficient Auto Logistics; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Proficient Auto Logistics is seeking a Customer Operations Coordinator for our Jacksonville, FL office to manage frontline customer communication and support regional operations across multiple operating companies. This role handles inbound calls and emails, provides timely updates, and maintains accurate system records to ensure operational excellence.

Reporting to the Regional General Manager, you will coordinate with dispatch and leadership, update Magnus with customer preferences, and

Qualifications

• 2+ years of customer service experience required; experience in transportation or logistics preferred.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of phone calls and emails while maintaining accuracy and attention to detail.
• Demonstrated problem-solving skills, with the ability to assess situations and determine when to resolve directly versus escalation.
• Comfortable working within multiple systems and learning new technology; experience with transportation management systems preferred.
• Ability to work collaboratively across teams and geographies, including dispatch, operations, and regional leadership.
• Ability to communicate effectively with individuals at all organizational levels.
• Professional, friendly, and proactive attitude.
• Ability to maintain strict confidentiality when handling sensitive information.
• Comfortable working in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for dealership customer communication via phone and email, ensuring timely and professional responses.
• Manage and prioritize a high volume of inbound inquiries, addressing requests related to delivery updates, scheduling changes, and general support needs.
• Accurately update customer notification preferences, delivery hours, and special instructions within Magnus, our transportation management system.
• Communicate critical updates, such as dealership closures or changes in availability, to the appropriate dispatch teams to ensure alignment and execution.
• Develop distribution lists to advise dealers of any delivery delays or regional interference due to weather, emergency circumstances, system outages, or the like.
• Monitor and maintain accuracy of customer-related information, ensuring updates are reflected in real time and revalidated as conditions change.
• Support regional operations by assisting with administrative and coordination tasks tied to daily load execution and customer needs.
• Identify issues that require escalation and route them to the appropriate regional leadership for resolution.
• All other duties as assigned

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Tools

Transportation management systems

Magnus

Job description

Proficient Auto Logistics is seeking a Customer Operations Coordinator for our Jacksonville, FL office to manage frontline customer communication and support regional operations across multiple operating companies. This role handles inbound calls and emails, provides timely updates, and maintains accurate system records to ensure operational excellence.

Reporting to the Regional General Manager, you will coordinate with dispatch and leadership, update Magnus with customer preferences, and