Customer Operations Coordinator

Proficient-Auto-Logistics; Jacksonville (FL); On-site; USD 46,000 - 64,000; Full time

Job summary

Proficient Auto Logistics in Jacksonville, FL is seeking a Customer Operations Coordinator to manage front-line customer communication and support regional operations. This in-office role handles inbound calls and emails, updates in internal systems, and coordinates with dispatch to ensure timely delivery and accurate information.

The ideal candidate has 2+ years in customer service, strong communication skills, and the ability to work across multiple systems in a fast-paced logistics

Qualifications

• 2+ years of customer service experience required.
• Experience in transportation or logistics preferred.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of phone calls and emails while maintaining accuracy.

Responsibilities

• Be the primary point of contact for dealership communication via phone and email.
• Prioritize a high volume of inbound inquiries and handle delivery updates.
• Update customer notification preferences and delivery details in Magnus TMS.
• Communicate critical updates to dispatch teams to ensure alignment.
• Create distribution lists to notify dealers of delays or regional issues.
• Maintain real-time accuracy of customer information and revalidate as conditions change.
• Support regional operations with administrative and coordination tasks related to daily load execution and customer needs.
• Escalate issues to regional leadership as needed.

Skills

Customer service experience

Written and verbal communication

Problem-solving

Attention to detail

Multitasking

Team collaboration

Tools

Magnus TMS

Job description

Position:Customer Operations Coordinator

Location: Jacksonville, FL

Job Id:413

# of Openings:1

About Proficient Auto Logistics

Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies and has since acquired two more. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1200 trucks, 55 terminal locations and 800 employees, a majority of whom are drivers.

We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).

Job Summary

The Customer Operations Coordinator supports Proficient Auto Logistics’ mission to deliver safe, reliable auto logistics by managing front-line customer communication and supporting regional operations across multiple operating companies. This role is responsible for handling inbound phone and email communication, addressing customer information and service requests, and maintaining accurate system updates and coordination. Reporting to the Regional General Manager, this role ensures customer requests are handled efficiently, updates are accurately reflected in internal systems, and issues are escalated appropriately to maintain Excellence and Integrity. This is a fully in-office position at our Jacksonville, FL location.

Essential Duties and Responsibilities

• Serve as the primary point of contact for dealership customer communication via phone and email, ensuring timely and professional responses
• Manage and prioritize a high volume of inbound inquiries, addressing requests related to delivery updates, scheduling changes, and general support needs
• Accurately update customer notification preferences, delivery hours, and special instructions within Magnus, our transportation management system
• Communicate critical updates, such as dealership closures or changes in availability, to the appropriate dispatch teams to ensure alignment and execution
• Develop distribution lists to advise dealers of any delivery delays or regional interference due to weather, emergency circumstances, system outages, or the like
• Monitor and maintain accuracy of customer-related information, ensuring updates are reflected in real time and revalidated as conditions change
• Support regional operations by assisting with administrative and coordination tasks tied to daily load execution and customer needs
• Identify issues that require escalation and route them to the appropriate regional leadership for resolution
• All other duties as assigned

Requirements

• 2+ years of customer service experience required; experience in transportation or logistics preferred
• Excellent written and verbal communication skills
• Ability to manage a high volume of phone calls and emails while maintaining accuracy and attention to detail
• Demonstrated problem-solving skills, with the ability to assess situations and determine when to resolve directly versus escalate
• Comfortable working within multiple systems and learning new technology; experience with transportation management systems preferred
• Ability to work collaboratively across teams and geographies, including dispatch, operations, and regional leadership
• Ability to communicate effectively with individuals at all organizational levels
• Professional, friendly, and proactive attitude
• Ability to maintain strict confidentiality when handling sensitive information
• Comfortable working in a fast-paced environment

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.