Customer Operations Specialist

ConstructConnect; Cincinnati (OH); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Operations Specialist to enhance customer satisfaction through effective support and administrative duties. This role involves ensuring compliance in contract processing and providing assistance to sales teams using SalesForce.com. The ideal candidate will thrive in a fast-paced environment, showcasing strong customer service skills and the ability to manage multiple tasks efficiently. Join a dynamic team that values collaboration and professional growth, and contribute to creating exceptional customer experiences in a hybrid work setting.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Maternity Leave

Paid Paternity Leave

Qualifications

• Minimum 2 years in a support role within a high volume sales environment.
• High school diploma required; Bachelor's preferred.

Responsibilities

• Audit contracts for compliance and provision product access.
• Assist sales reps with SFDC questions and process cases.

Skills

Customer Service

SalesForce.com (SFDC)

Contract Compliance

Communication Skills

Education

High School Diploma

Bachelor’s Degree or Equivalent Experience

Tools

SalesForce.com

Job description

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Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

This position is responsible for administrative duties associated with contract processing via SalesForce.com (SFDC). Daily communication and coordination with the various sales teams is required to ensure all contracts are completed timely and accurately. The Customer Operations Specialist will perform customer service by supporting the various departments. The position is also responsible for administrative duties including but not limited to first hand support to the Sr. Director, Sales Ops & Customer Relations.

Responsibilities

What You’ll Be Doing

• Audit all contracts for compliance
• Provision product access within SLA
• Monitors Customer Operations mailbox
• Assists sales reps with general SFDC questions and issues
• Process SFDC Cases
• Miscellaneous projects as assigned by the Sr. Director of Customer Operation
• This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

• High school diploma required. Bachelor’s degree or equivalent experience is preferred. A minimum of 2 years in a support role within a high volume fast paced inbound / outbound sales environment OR six (6) months of successful experience in a ConstructConnect Customer 4 Life role OR twelve (12) months of successful experience in a ConstructConnect role.
• Perpetually exhibits the ConstructConnect values

Physical Demands and Work Environment:

• The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes
• This position is considered hybrid. Team members are expected to have an established workspace.
• Ability to work hybrid in the Greater Cincinnati/Northern Kentucky Area.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

Privacy Notice

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Information Technology

• Industries

  Software Development, Construction, and Information Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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