Agent Operations Specialist - Dominican Republic (Remote from DR)

eXp Realty; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading all-remote real estate brokerage as an Agent Operations Specialist. This role focuses on driving agent growth and providing operational support. You'll foster relationships, enhance the agent experience, and ensure compliance with real estate laws while working from anywhere.

Qualifications

• Proven success in business development or brokerage operations.
• Effective communication skills in Spanish and intermediate/advanced English.

Responsibilities

• Execute strategic initiatives to attract and retain agents.
• Respond to agent inquiries through various communication channels.
• Conduct training sessions on compliance with real estate laws.

Skills

Business Development

CRM Tools

Compliance Activities

Communication Skills

Problem Solving

Tools

HubSpot

Job description

We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the Dominican Republic.

(Must possess a valid work permit or legal right to work in the Dominican Republic. Fluency in both English and Spanish is required.)

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty – an 8x Glassdoor Best Places to Work organization!

What you will do:

The Agent Operations Specialist plays a dual role, driving agent growth while providing world-class operational support to agents, teams, and brokers within eXp Realty. This role is key in fostering strong relationships, enhancing the agent experience, and ensuring compliance with real estate laws.

Key Responsibilities:

• Execute strategic initiatives to attract, retain, and scale business with new agents, teams, and brokerages.
• Respond promptly to agent inquiries through email, chat, phone, and other communication channels.
• Develop and nurture relationships with brokers, agents, and industry influencers to identify new growth opportunities.
• Address and resolve issues related to systems, processes, or services provided to agents, escalating complex cases as needed.
• Manage administrative tasks, including data updates, profile changes, and CRM activity tracking from lead generation to deal closure.
• Conduct training sessions on contracts, risk management, licensing, and compliance with real estate laws.
• Monitor market trends and provide updates to senior management on strategic initiatives and growth opportunities.
• Identify opportunities to enhance support processes, propose innovative solutions, and support special projects like tool launches or process updates.

How You Will Grab Our Attention:

Skills & Experience:

• Proven success in business development, agent growth, or brokerage operations.
• Proficiency in CRM tools (HubSpot preferred) and case management systems.
• Strong understanding of administrative and operational processes in real estate.
• Demonstrated ability to manage compliance activities and legal obligations in real estate.
• Effective communication skills in Spanish and intermediate/advanced English is required.

Soft Skills:

• Self-driven with an entrepreneurial spirit and strong desire to achieve revenue-related results.
• Excellent verbal and written communication skills across all organizational levels.
• Strong customer service orientation with problem-solving abilities.
• Highly organized, detail-oriented, and capable of multitasking under pressure.
• Collaborative team player with a proactive approach to continuous improvement.

eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.