Client Operations Specialist

Logicbroker; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Operations Specialist to join their dynamic team. This role is pivotal in ensuring a seamless onboarding experience for customers and vendors while providing exceptional ongoing support. You will leverage your interpersonal skills and technical knowledge to resolve issues and enhance customer satisfaction. The company offers a fully remote work environment, comprehensive training, and the necessary tools to create a successful home workspace. If you thrive in a fast-paced setting and are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Comprehensive Retirement Plan

Workspace Compensation

Standing Desks

Comfortable Chairs

Thorough Training

Qualifications

• 2+ years in customer or technical support, especially in drop ship operations.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Serve as the main contact for customers, addressing inquiries and issues.
• Onboard and configure accounts for new customers and vendors.

Skills

Interpersonal Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Technical Support Experience

eCommerce Knowledge

Collaboration Skills

Education

2+ years in Customer or Technical Support

Tools

EDI Systems

SaaS Platforms

Job description

Logicbroker provides modern dropship and marketplace solutions that connect retailers and brands to Connect, Orchestrate, and Grow their commerce platform to take control of their customer experience. Through curated expanded assortment, flexible integration tools, and automated onboarding procedures, Logicbroker clients enjoy unmatched speed-to-market capabilities. We work with mid-market and Enterprise manufacturers and retailers across a number of verticals including Health & Wellness, Home Improvement, Consumer Electronics, Toys & Babies, and Consumer Packaged Goods and service brands such as Samsung, Victoria’s Secret, Ace Hardware and more.

Position – Client Operations Specialist

Logicbroker is looking for someone who can become an expert on our Client Operations team. Our team has a proven track record of delivering a best-in-class client experience, and we have the proof via our customer satisfaction ratings (+98%). This person plays a critical role in ensuring customers have a seamless and successful experience with Logicbroker’s products and services. This position focuses on guiding new customers and vendors through the onboarding process, setting them up for success, and providing ongoing support to address their needs and ensure satisfaction.

Responsibilities:

1. Serve as the primary point of contact for customers, providing assistance with day-to-day inquiries, escalated issues, and ad-hoc requests through email, phone, and chat.
2. Leverage the company's software platform to seamlessly onboard and configure accounts for new customers and vendors.
3. Identify, triage, and escalate complex issues to the appropriate teams within the organization to ensure timely resolution.
4. Proactively monitor internal tools and systems to anticipate and address operational or client-related concerns before they impact the customer experience.
5. Collaborate cross-functionally with internal departments to complete tasks and initiatives that support customer satisfaction and operational efficiency.

Essential Skills, Experience & Education:

1. Great interpersonal and communication skills
2. Comfort in a fast-paced and dynamic environment
3. Excellent organization skills with a passion for technology
4. Enjoys collaborating with others, partnering with all departments
5. Strong analytical, problem-solving and troubleshooting skills
6. At least 2 years previous experience in customer or technical support required, particularly related to drop ship operations, eCommerce platforms, communicating with 3rd parties, and EDI systems and documents
7. Familiarity with SaaS companies and internal workflows

Compensation and Environment: Logicbroker offers a comprehensive retirement plan, workspace compensation, and more! Logicbroker embraces a truly remote work model. All Logicbroker employees will receive thorough training to kick-start their career with the organization, and we promise to provide the tools needed to build a successful home workspace including standing desks, comfortable chairs, and more.

Logicbroker is an equal opportunity employer.