Customer Operations Partner (Chicago)

trg.; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

trg. recruitment is hiring a Customer Operations Partner to join a high-growth, venture-backed B2B software company. You will own a portfolio of customer accounts from onboarding to daily operations, including supplier interactions and order handling.

You will spend significant time prompting and improving AI agents and will be trusted with real commercial and financial decisions, not just admin, in a Chicago-based role with cross-functional collaboration.

Qualifications

• 1–3 years of experience in a role managing multiple stakeholders and processes (e.g., Customer Success, Operations, Account Management, Purchasing, Logistics).
• Comfort with real commercial conversations: negotiating price or owning a credit decision.
• Familiarity with AI tools like Claude or ChatGPT in day-to-day work and ideally automating workflows.
• Exposure to food, consumer goods, or supply chain/logistics is a bonus but not required.

Responsibilities

• Own your accounts: be the go-to contact for a portfolio of customers, handling inquiries on orders, deliveries, payments and the platform.
• Engage in commercial & financial activities: speak with suppliers on pricing and terms; manage credit limits and freight as needed.
• Prompt, configure and maintain AI agents that run routine workflows across your accounts; know when to intervene manually.
• Investigate root causes of delivery and quality exceptions; maintain compliance and certification documents; support new services.
• Monitor key metrics (OTIF, invoice accuracy, payment turnaround, onboarding cycle) and drive process improvements with cross-functional teams.

Skills

Stakeholder management

Negotiation

AI tools usage

Workflow automation

Tools

Claude

ChatGPT

Job description

trg. recruitment is hiring a Customer Operations Partner to join a high-growth, venture-backed B2B software company.

In this role you'll be the named point of contact for a portfolio of customer accounts, from onboarding, through to day-to-day running of these relationships.

In this role, you'll spend as much time prompting and improving AI agents as you will speaking directly with customers and suppliers, and you'll be trusted with real commercial and financial decisions, not just admin.

What you’ll do

• Owning your accounts: being the go‑to contact for a portfolio of customers, understanding their suppliers, handling inbound queries on orders, deliveries, payments and the platform itself.
• Commercial & financial: speaking directly with suppliers to finalise orders, pricing and terms; managing customer credit limits and clearance decisions; booking and negotiating freight where needed.
• AI & automation: prompting, configuring and maintaining the AI agents that run routine workflows across your accounts, knowing when to let the agent run versus stepping in yourself, and continuously identifying the next piece of your own workload worth automating.
• Reliability & quality: investigating the root cause of delivery and quality exceptions, owning compliance and certification documents, and supporting new services as they launch.
• Continuous improvement: monitoring key operational metrics (OTIF, invoice accuracy, payment turnaround, supplier onboarding cycle time), identifying process improvements, and collaborating closely with sourcing, commercial, technical and sales teams.

The idea candidate will:

• Have 1–3 years experience in a role managing multiple stakeholders and processes at once eg Customer Success, Operations, Account Management, Purchasing, Logistics
• Be comfortable having real commercial conversations: negotiating a price or owning a credit decision
• Be comfortable using AI tools like Claude or ChatGPT in day-to-day and ideally have experience in automating systems to ease day to day workflows
• Exposure to food, consumer goods or supply chain/logistics is a bonus, but not required.