Customer Success Consultant

Predictive Sales AI a Spectrum Communications & Consulting LLC Brand; Chicago (IL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Flexible work arrangements

Benefits package

Job summary

Predictive Sales AI is seeking a Customer Success Consultant in Chicago, IL, offering hybrid remote work. You will own the client lifecycle, guide onboarding, and build strategic partnerships to maximize value and retention.

Responsibilities include driving adoption, analyzing health metrics, and collaborating with cross-functional teams to deliver customer success outcomes.

Qualifications

• Bachelor's degree or higher in business, communications, marketing, or related field.
• 2+ years in professional customer success, account management, or client services for SaaS/software.
• Experience managing B2B or B2C clients in a consultative or account management capacity.
• Experience guiding onboarding and driving early product adoption.
• Ability to handle multiple accounts/projects with timely execution.
• Experience with retention and growth to create long-term partnerships.
• Familiarity with SaaS platforms and their impact on client workflows.
• Experience using a CRM or CS platform to manage accounts and track engagement.
• Strong communication, both written and verbal.

Responsibilities

• Own the client lifecycle from kickoff through renewal to design and execute success plans.
• Partner with onboarding to guide clients through implementation of AI-driven software.
• Build and nurture partnerships with key client stakeholders and decision-makers.
• Conduct onboarding and ongoing training to drive platform adoption.
• Regularly assess KPIs, usage data, and account health to improve outcomes.
• Deliver proactive, consultative client interactions focused on long-term value.
• Collaborate with onboarding, support, product, and sales to optimize the client experience.

Skills

Customer success experience

Client-facing experience

Onboarding & implementation

Project management

Retention & growth

Software proficiency

CRM experience

Data & reporting

Excellent communication

Analytical skills

Organized

Education

Bachelor's Degree in Business, Communications, Marketing, or related field

Tools

CRM systems

Job description

About Us

Predictive Sales AI is at the forefront of transforming the home services industry with AI‑driven software. We empower businesses to make smarter decisions, increase efficiency, and unlock new growth opportunities.

Job Title

Customer Success Consultant

Location

Chicago, IL - Remote/Hybrid

Job Overview

We don't just deliver software – we are leading a customer experience revolution, providing cutting‑edge solutions and comprehensive support to transform our clients into thriving, long‑term partners.

Key Responsibilities

• Own the Client Lifecycle: Collaborate with clients from kickoff through renewal to design and execute success plans that align with their business goals, ensuring long‑term retention and growth. Push clients to take the right steps to maximize their return on our software.
• Onboarding & Implementation: Partner closely with our onboarding team to guide new clients through implementation of our AI‑driven software. Ensure a smooth, timely launch, configure accounts to client needs, and set clear expectations for early wins and adoption.
• Build and Nurture Partnerships: Create and cultivate valuable, trust‑based relationships with key client stakeholders and decision‑makers. These strong partnerships are vital for driving product adoption, uncovering expansion opportunities, and building brand advocacy.
• Product Adoption & Training: Conduct thorough onboarding and ongoing training sessions to identify opportunities for deeper platform usage. Ensure that clients follow best practices to get the most value from our features, drive engagement, and support their teams effectively.
• Performance Analysis & Health Monitoring: Regularly assess key performance indicators (KPIs), usage data, and account health scores. Based on insights, implement strategies to improve client outcomes, reduce churn risk, and drive higher retention and measurable results.
• Proactive Success Best Practices: Ensure all client interactions follow a proactive, consultative approach. You will focus on delivering long‑term value that maintains a client's positive relationship with Predictive Sales AI.
• Collaborative Approach: Work closely with our onboarding, support, product, and sales teams to optimize the client experience, resolve issues, and improve adoption and renewal pathways.

Desired Traits

• Strong analytical and problem‑solving abilities.
• Highly organized, with a keen eye for detail and accuracy.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated ownership and follow‑through on tasks.
• Customer service‑focused with a solution‑oriented approach.
• Professional demeanor and composure.

Required Skills And Experience

• Bachelor's Degree in Business, Communications, Marketing, or a related field.
• 2+ Years of Professional Customer Success, Account Management, or Client Services Experience with hands‑on knowledge of SaaS or software products.
• Client‑Facing Experience: Experience in managing B2B or B2C clients, particularly in a consultative or account management capacity.
• Onboarding & Implementation Experience: Proven ability to guide new clients through software onboarding and drive early product adoption.
• Project Management Skills: Proven ability to handle multiple accounts and projects simultaneously while ensuring timely and efficient execution.
• Experience with Retention & Growth to help clients realize value and build a cohesive, long‑term partnership.
• Software Proficiency: Understanding of SaaS platforms and their impact on client workflows and outcomes.
• CRM Experience: Some experience using a CRM or customer success platform to manage accounts and track engagement.
• Data & Reporting: Proficiency in using analytics and reporting tools to develop performance insights and provide actionable recommendations.
• Excellent Communication Skills: Strong written and verbal communication skills for client interactions, presentations, and reporting.

Why Join Us?

• Innovative Environment: Be part of a forward‑thinking company that values creativity and encourages the exploration of new ideas.
• Professional Growth: Access opportunities for continuous learning and career advancement within a supportive and dynamic team.
• Comprehensive Benefits: Enjoy a competitive salary, performance‑based bonuses, flexible work arrangements, and a robust benefits package.
• Collaborative Culture: Work in a team‑oriented environment where collaboration and mutual respect drive our success.

If you’re ready to be part of an innovative, growth‑oriented team, apply today!