Business Operations Manager

Coastal Wave Recruiting; Redwood City (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Coastal Wave Recruiting is seeking a Business Operations Manager for an AI-powered procurement platform in Redwood City, California. This role serves as the CEO's operational right hand, with responsibilities including customer success, sales operations, and recruiting.

The ideal candidate has a minimum of 1.5 years at an MBB firm or top-tier investment banking, and thrives in unstructured environments. Join to shape the future of a company at the forefront of the CPG industry.

Qualifications

• Minimum of 1.5 years at an MBB firm (Business Analyst/Associate Consultant level).
• Experience in pre-MBA roles with a total of 2-6 years.
• Must have post-MBB operating experience at a startup.

Responsibilities

• Conduct weekly customer check-ins and manage issues.
• Oversee CRM hygiene and prepare demo materials.
• Manage recruiting, sourcing, scheduling, and screening candidates.

Skills

CRM hygiene and pipeline reporting

Recruiting and candidate sourcing

Automation and AI workflow development

Problem-solving in unstructured environments

Education

1.5+ years at an MBB firm or top-tier investment banking

2–6 years total experience

Tools

ChatGPT or similar AI tools

Light scripting (Python/SQL)

No-code automation tools

Job description

Our client is an AI-powered procurement platform building the operating system for the $12 trillion CPG industry. They're hiring a Business Operations Manager to serve as the CEO's operational right hand, owning customer success, sales operations, recruiting, and internal systems so the CEO can focus on closing deals and building the company.

What You'll Do

• Run weekly customer check-ins and triage customer issues across product and engineering.
• Own CRM hygiene, pipeline reporting, and prepare prospect briefings and demo materials for active deals.
• Manage the recruiting pipeline — sourcing candidates, scheduling, and running first screens for non-executive roles.
• Coordinate BDR standups, review outbound sequences, and flag coaching opportunities to the CEO.
• Build internal automations and AI-powered workflows to eliminate manual, repetitive work across the company.

Why Join

Be the CEO's right hand at an AI-powered procurement platform building the operating system for the $12T CPG industry. Direct CEO partnership, real ownership across customer success, sales ops, recruiting, and internal systems — and the chance to shape how the company scales from the inside out.

Requirements

• 1.5+ years at an MBB firm (McKinsey, Bain, or BCG — Business Analyst/Associate Consultant level) or top-tier investment banking. Candidates without this experience will not be considered.
• 2–6 years total experience — pre-MBA profile; no overly senior candidates (>8 years)
• Post-MBB operating experience at a startup (Founder, Chief of Staff, Special Projects, or early-stage operator) — must thrive in unstructured environments
• AI-native mindset — actively uses ChatGPT, Claude, Zapier, or similar daily to automate and accelerate work
• Preferred:
  • B2B SaaS, supply chain, or CPG industry experience
  • Comfort with APIs, light scripting (Python/SQL), or no-code automation tools