Customer Operations Partner

trg.; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Job summary

trg. is hiring for a hybrid role in Chicago that blends account management and operations support with AI automation. You will own a portfolio end-to-end, onboarding suppliers, negotiating terms, and overseeing logistics and reporting on key metrics.

Requirements include 1–3 years in related roles, hands-on AI tool experience, and comfort negotiating price and credit terms. This position emphasizes structured problem solving in ambiguous environments.

Qualifications

• 1–3 years in a Customer Success, Ops, Account Management, Purchasing or Logistics role.
• Hands-on experience with AI tools like Claude or ChatGPT.
• Experience negotiating price and managing credit lines.

Responsibilities

• Anticipate issues and be the first contact for orders, deliveries, payments and platform queries.
• Negotiate orders, pricing and terms with suppliers, manage credit limits and clearance decisions.
• Configure and maintain AI agents for account workflows; decide when humans intervene.
• Identify automation opportunities and build them into workflows.
• Monitor operational metrics and drive process improvements with product and tech teams.

Skills

Stakeholder management

AI tools expertise

Negotiation skills

Job description

Location: Hybrid, 3-5 days per week in Chicago

Salary: $60,000 to $70,000

trg is partnered with a fast-scaling SaaS startup modernising how food and consumer goods brands buy their ingredients, tackling a $1 trillion+ market inefficiency built on outdated, manual supply chains. Their AI-powered platform brings automated ordering, predictive forecasting, supplier matching and embedded credit to SMB brands.

This is a hybrid role with a mix of account management and operational improvement, supported by AI automation. You'll own a portfolio of accounts end-to-end, taking ownership of their onboarding, supplier negotiations, logistics, compliance and reporting on operational metrics.

Key Responsibilities:

• Anticipating issues before they land in your inbox and acting as first point of contact for orders, deliveries, payments and platform queries
• Speaking directly with suppliers to finalise orders, pricing and terms, and manage customer credit limits and clearance decisions
• Prompt, configure and maintain the AI agents running your accounts' routine workflows, knowing when to let the agent run versus step in yourself
• Continuously identify the next piece of your own workload worth automating, and build it
• Monitor operational metrics and drive process improvements with product and tech

Requirements:

• 1-3 years managing multiple stakeholders and processes at once, in a Customer Success, Ops, Account Management, Purchasing, or Logistics role
• Hands-on comfort with AI tools like Claude or ChatGPT, ideally with a workflow, prompt or automation you've built to make your own job easier
• Comfort with real commercial conversations around negotiating price and holding a credit line, not just administering someone else's decisions
• Comfort operating in ambiguity, bringing structure where others see chaos