Hybrid AI-Driven Customer Operations Partner (Chicago)

trg.; Chicago (IL); Hybrid; USD 60,000 - 70,000; Full time

Job summary

trg. is hiring for a hybrid role in Chicago that blends account management and operations support with AI automation. You will own a portfolio end-to-end, onboarding suppliers, negotiating terms, and overseeing logistics and reporting on key metrics.

Requirements include 1–3 years in related roles, hands-on AI tool experience, and comfort negotiating price and credit terms. This position emphasizes structured problem solving in ambiguous environments.

Qualifications

• 1–3 years in a Customer Success, Ops, Account Management, Purchasing or Logistics role.
• Hands-on experience with AI tools like Claude or ChatGPT.
• Experience negotiating price and managing credit lines.

Responsibilities

• Anticipate issues and be the first contact for orders, deliveries, payments and platform queries.
• Negotiate orders, pricing and terms with suppliers, manage credit limits and clearance decisions.
• Configure and maintain AI agents for account workflows; decide when humans intervene.
• Identify automation opportunities and build them into workflows.
• Monitor operational metrics and drive process improvements with product and tech teams.

Skills

Stakeholder management

AI tools expertise

Negotiation skills

Job description

trg. is hiring for a hybrid role in Chicago that blends account management and operations support with AI automation. You will own a portfolio end-to-end, onboarding suppliers, negotiating terms, and overseeing logistics and reporting on key metrics.

Requirements include 1–3 years in related roles, hands-on AI tool experience, and comfort negotiating price and credit terms. This position emphasizes structured problem solving in ambiguous environments.