Director of Customer Delivery & Deployment

Sunrise Robotics; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Sunrise Robotics seeks a Deployment Programs Manager to own end-to-end customer delivery, from factory readiness through go-live and hypercare, ensuring commitments and early issue escalation.

You will design readiness gates, plan deployments with cross-functional teams, and create a playbook with procedures, training, and debriefs to streamline deployments. You will also drive customer adoption, health metrics, and revenue signals by feeding field insights back to product and engineering.

Responsibilities

• End-to-end responsibility for customer delivery: factory readiness, installation, commissioning, operator training, go-live, and hypercare.
• Ensure deployment dates are commitments with early escalation of slips and fixes.
• Deployment Programs: Design readiness gates, dated plans, and coordination across engineering, manufacturing, and customer teams.
• Create a deployment playbook with standard procedures, training, and debriefs to make each deployment easier.
• Support & Customer Success: Manage on-call, response targets, incident communication, and resolution for live cells.
• Drive customer adoption, health, and expansion signals for revenue, feeding field data back to product and engineering.

Job description

Sunrise Robotics seeks a Deployment Programs Manager to own end-to-end customer delivery, from factory readiness through go-live and hypercare, ensuring commitments and early issue escalation.

You will design readiness gates, plan deployments with cross-functional teams, and create a playbook with procedures, training, and debriefs to streamline deployments. You will also drive customer adoption, health metrics, and revenue signals by feeding field insights back to product and engineering.