Customer Operations Leader

Cascade Services; San Antonio (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Cascade Services is seeking a Manager of Customer Operations to drive service improvements and coordinate with analysts to uncover sales opportunities. You will oversee budgeting, task delegation, and resolution of complex issues for a multi-site team.

You will establish performance metrics, lead training programs, and report insights to leadership on sales and retention trends, while guiding strategy based on industry dynamics and customer needs.

Qualifications

• Bachelor's degree preferred but not required; minimum of four years in a similar role.
• Minimum of 3 years management experience in a matrixed organization.
• Excellent oral, written, and interpersonal communication skills.
• Familiarity with CRM systems and project management software.

Responsibilities

• Lead customer operations and mentor a multi-site team.
• Coordinate with analysts to develop strategies and identify sales opportunities.
• Manage department budget and prepare reports for leadership.
• Develop training and quality assurance programs for staff.
• Liaise across departments to improve customer service and retention.

Skills

Leadership

Budgeting

Strategic planning

Communication

Customer service

Education

Bachelor's degree preferred

Tools

CRM systems

Project management tools

Job description

Cascade Services is seeking a Manager of Customer Operations to drive service improvements and coordinate with analysts to uncover sales opportunities. You will oversee budgeting, task delegation, and resolution of complex issues for a multi-site team.

You will establish performance metrics, lead training programs, and report insights to leadership on sales and retention trends, while guiding strategy based on industry dynamics and customer needs.