Customer Operations Leader: Drive Excellence & Impact

Covenant Logisitcs; Chattanooga (TN); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Paid Time Off

Tuition Reimbursement

EAP

Job summary

Covenant Logistics is seeking an experienced Captive Customer Operations Manager to lead a team delivering exceptional customer service and operational excellence in Chattanooga, TN. You will coach staff, develop KPI-driven goals, and drive continuous improvement in business processes to boost efficiency and customer value.

Responsibilities include staffing, performance management, and data-driven reporting to executive management, with emphasis on strong communication and cross-functional

Qualifications

• Bachelor's degree in business management or similar field required.
• 3+ years of management experience required.
• 3+ years transportation/logistics/supply chain industry experience required.

Responsibilities

• Staffing and development of customer operations teams.
• Coach staff to achieve high performance and KPI targets.
• Develop structured business processes to ensure on-time service and strong communications.
• Manage operations processes to optimize productivity and results.
• Provide training on policies and use of technology to staff.
• Partner with Sales in onboarding and developing new accounts.
• Deliver regular performance feedback and address issues promptly.
• Maintain relationships with stakeholders to ensure satisfaction.

Skills

Team leadership

Coaching and development

Operations management

Data gathering and reporting

Communication skills

Education

Bachelor's degree in business management or similar field

Tools

Microsoft Office

Outlook

TMS

Job description

Covenant Logistics is seeking an experienced Captive Customer Operations Manager to lead a team delivering exceptional customer service and operational excellence in Chattanooga, TN. You will coach staff, develop KPI-driven goals, and drive continuous improvement in business processes to boost efficiency and customer value.

Responsibilities include staffing, performance management, and data-driven reporting to executive management, with emphasis on strong communication and cross-functional