General Manager: Sales, Ops & Growth (401k, PTO)

Cascade Door & Millwork; Salem (OR); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Cascade Door & Millwork is seeking a General Manager to lead overall business operations, drive sales performance, and ensure customer satisfaction. The role blends strategic leadership with hands‑on execution across sales, operations, and finance.

You will oversee profitability, coach teams, and steer continuous improvement while maintaining strong relationships with key accounts and vendors. Expect field visits and some travel as needed.

Qualifications

• Proven leadership experience with the ability to develop and manage teams.
• Strong sales background with experience managing key accounts.
• Financial acumen including budgeting, forecasting, and business planning.
• Experience with CRM systems, reporting tools, and Microsoft Office.
• Strong interpersonal and communication skills.
• Highly organized with the ability to manage multiple priorities.
• Analytical mindset with strong decision‑making capabilities.
• Ability to balance strategic thinking with hands‑on execution.

Responsibilities

• Oversee all business operations in alignment with ownership objectives.
• Monitor and ensure profitability and achievement of financial goals.
• Lead continuous improvement initiatives across all departments.
• Recruit, hire, train, and develop team members across sales and operations.
• Set clear expectations, performance goals, and accountability standards.
• Provide coaching, mentorship, and performance evaluations.
• Foster a positive, safe, and results‑driven work environment.
• Create opportunities for employee growth and development.
• Oversee and lead the entire sales function, including lead management, quoting, and order flow.
• Establish sales goals, quotas, and performance metrics.
• Actively sell and manage key strategic and high‑value accounts.
• Ensure alignment with marketing initiatives and growth strategies.
• Monitor pipeline activity and sales performance.
• Develop and implement strategies to drive revenue growth.
• Analyze market trends and sales data to identify expansion opportunities.
• Build and maintain strong relationships with key customers and vendors.
• Identify and pursue new business opportunities.
• Maintain relationships with high‑value and strategic customers.
• Ensure exceptional customer experience and service standards.
• Resolve complex or escalated customer issues.
• Ensure all customer needs are followed through to completion.
• Ensure timely follow‑up on leads and conversion opportunities.
• Oversee accuracy and timeliness of quotes and orders.
• Approve quotes and finalized sales orders.
• Ensure smooth transition of orders to Sales Support for processing.
• Coordinate with operations on fulfillment, timelines, and product issues.
• Build and maintain strong vendor relationships.
• Ensure purchasing processes are followed.
• Address and resolve vendor‑related issues.
• Provide feedback to vendors to improve support and service levels.
• Track key metrics including sales performance, profitability, and operational efficiency.
• Forecast revenue and adjust strategies as needed.
• Use data and reporting to guide decision‑making.
• Ensure compliance with company policies and government regulations.
• Provide consistent, meaningful reporting to ownership on business performance.

Skills

Leadership

Sales leadership

Financial acumen

CRM systems

MS Office

Communication

Organizational skills

Analytical mindset

Team development

Travel for client sites

Driving license

Background check

Tools

CRM systems

Reporting tools

Microsoft Office

Job description

Cascade Door & Millwork is seeking a General Manager to lead overall business operations, drive sales performance, and ensure customer satisfaction. The role blends strategic leadership with hands‑on execution across sales, operations, and finance.

You will oversee profitability, coach teams, and steer continuous improvement while maintaining strong relationships with key accounts and vendors. Expect field visits and some travel as needed.