Customer Operations Lead — Onboarding & Orders

Dewey's Bakery, Inc.; Salem (OR); On-site; USD 34,000 - 55,000; Full time

Job summary

Dewey's Bakery, Inc. is seeking a Customer Operations Manager in Winston-Salem to lead end-to-end customer experience, oversight of onboarding, order management, and service processes.

You will coordinate with Sales, Logistics, Production, and Finance to ensure timely order fulfillment and accuracy. Responsibilities include mentoring seasonal staff, creating SOPs, and driving continuous improvement across ERP/EDI systems and customer portals.

Qualifications

• 5+ years in customer service, customer operations, or order management in manufacturing environments.
• Experience with EDI, ERP systems, and cross-functional coordination.
• Prior supervisory experience preferred, including temporary staff management.
• Strong organizational, problem-solving, and communication skills.

Responsibilities

• Oversee onboarding for new wholesale and corporate customers, including account setup, EDI, labeling, portals, and shipping.
• Manage all aspects of order processing: entry, EDI, pricing, availability, shipping, documentation, and changes.
• Coordinate cross-functionally between Customer Service, Sales, Logistics, Production, Purchasing, Finance, and R&D.
• Lead customer service staff and seasonal temp teams, including mentoring and training.
• Establish and maintain SOPs and service standards.
• Identify opportunities to improve efficiency, accuracy, and responsiveness in order management and customer communication.

Skills

Customer service

Order management

ERP/EDI

Supervisory

SOPs

Tools

ERP systems

EDI

Job description

Dewey's Bakery, Inc. is seeking a Customer Operations Manager in Winston-Salem to lead end-to-end customer experience, oversight of onboarding, order management, and service processes.

You will coordinate with Sales, Logistics, Production, and Finance to ensure timely order fulfillment and accuracy. Responsibilities include mentoring seasonal staff, creating SOPs, and driving continuous improvement across ERP/EDI systems and customer portals.