Head of Customer Experience & Onboarding

Baldwin Richardson Foods Co.; Gananda (NY); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Baldwin Richardson Foods Co. is seeking a Manager Customer Experience to lead end-to-end customer journeys from onboarding to post-sale support at their Macedon location. The role emphasizes onboarding, order accuracy, and driving improvements to boost satisfaction and loyalty.

The ideal candidate will be a strategic leader with strong communication skills and a passion for delivering outstanding service to customers across the supply chain.

Formación

• Bachelor's degree in Business, Customer Service Management, or related field.
• 5+ years of experience in customer experience, order management, or related roles.
• 1+ year of people leadership experience with hiring/terminals.
• Strong understanding of onboarding processes and order fulfillment workflows.
• Excellent communication, problem-solving, and leadership skills.
• Strong proficiency in CRM and ERP systems; SAP preferred.

Responsabilidades

• Oversee customer onboarding programs and ensure smooth integration of new customers.
• Monitor and manage order processing and fulfillment accuracy; collaborate with Supply Chain teams.
• Design and execute initiatives to improve customer experience and retention.
• Lead and mentor a team focused on customer success and operational excellence.
• Establish performance metrics and provide coaching and development.

Conocimientos

Onboarding

Order management

Customer experience

Leadership

Communication

Educación

Bachelor's degree in Business or related field

Herramientas

SAP

Descripción del empleo

Baldwin Richardson Foods Co. is seeking a Manager Customer Experience to lead end-to-end customer journeys from onboarding to post-sale support at their Macedon location. The role emphasizes onboarding, order accuracy, and driving improvements to boost satisfaction and loyalty.

The ideal candidate will be a strategic leader with strong communication skills and a passion for delivering outstanding service to customers across the supply chain.