Customer Experience Manager — Onboarding & Orders

Baldwin Richardson Foods Co.; Macedon (NY); Presencial; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation buy

Floating holidays

Health and wellness rebate

Tuition assistance

Descripción de la vacante

Baldwin Richardson Foods (BRF) is seeking a Manager of Customer Experience to oversee onboarding, order management, and customer experience strategy across end-to-end processes. You will lead the customer success team, collaborate with Sales and Operations, and implement improvements to drive satisfaction and loyalty.

The role requires a 5+ year track record in customer experience and at least 1+ year of people leadership, with strong CRM and SAP experience.

Formación

• Bachelor’s degree in Business or related field.
• 5+ years in customer experience or order management.
• 1+ year of people leadership.
• Strong onboarding and order fulfillment knowledge.
• Proficient in CRM and ERP systems.
• Experience with SAP preferred.

Responsabilidades

• Develop and manage onboarding programs for new customers.
• Ensure accurate order processing and timely delivery.
• Collaborate with cross-functional teams to resolve delays.
• Design and drive initiatives to improve customer experience and retention.
• Lead a customer success team and establish performance metrics.
• Coach staff and provide development feedback.

Conocimientos

Customer onboarding

Order management

Leadership

CRM systems

ERP systems

SAP

Communication skills

Problem solving

Educación

Bachelor’s degree

Herramientas

SAP

Descripción del empleo

Baldwin Richardson Foods (BRF) is seeking a Manager of Customer Experience to oversee onboarding, order management, and customer experience strategy across end-to-end processes. You will lead the customer success team, collaborate with Sales and Operations, and implement improvements to drive satisfaction and loyalty.

The role requires a 5+ year track record in customer experience and at least 1+ year of people leadership, with strong CRM and SAP experience.