Customer Operations & Global Logistics Lead

Urschellaboratoriesinc; Chesterton (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Quarterly performance award bonus

ESOP (Stock ownership)

2 Weeks’ Vacation

Medical/Dental/Vision Insurance from 1

Low premiums

Free onsite health clinic

401(k) with employer matching

Life insurance

Paid holidays

Onsite fitness center

Education reimbursement

Community involvement

Job summary

Urschel, a 100% employee-owned company in Chesterton, IN, seeks a Customer Operations Manager to lead the Customer Service and Global Logistics teams. You will ensure exceptional service, regulatory compliance, and continuous improvement across the order-to-shipment process, reporting daily to the Corporate Headquarters.

Some travel may be required. The ideal candidate holds a Bachelor’s degree in a related field, demonstrates strong leadership, data-driven decision making, and cross-functional

Qualifications

• Bachelor’s degree in Supply Chain, Business, Operations Management, or related field.
• Experience evaluating and improving business processes and using data to support decision-making.
• Strong leadership and cross-functional collaboration skills with the ability to manage multiple priorities.

Responsibilities

• Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.
• Establish and monitor service levels, KPIs, and operational performance to drive accountability.
• Drive continuous improvement through process optimization, technology, and automation.
• Collaborate cross-functionally to resolve issues and support evolving business needs.

Skills

Leadership

Problem solving

Communication

Cross-functional collaboration

Data analysis

Project management

Excel

Education

Bachelor's degree

Tools

ERP systems

Job description

Urschel, a 100% employee-owned company in Chesterton, IN, seeks a Customer Operations Manager to lead the Customer Service and Global Logistics teams. You will ensure exceptional service, regulatory compliance, and continuous improvement across the order-to-shipment process, reporting daily to the Corporate Headquarters.

Some travel may be required. The ideal candidate holds a Bachelor’s degree in a related field, demonstrates strong leadership, data-driven decision making, and cross-functional