Customer Operations Manager

Urschellaboratoriesinc; Chesterton (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Quarterly performance award bonus

ESOP (Stock ownership)

2 Weeks’ Vacation

Medical/Dental/Vision Insurance from 1

Low premiums

Free onsite health clinic

401(k) with employer matching

Life insurance

Paid holidays

Onsite fitness center

Education reimbursement

Community involvement

Job summary

Urschel, a 100% employee-owned company in Chesterton, IN, seeks a Customer Operations Manager to lead the Customer Service and Global Logistics teams. You will ensure exceptional service, regulatory compliance, and continuous improvement across the order-to-shipment process, reporting daily to the Corporate Headquarters.

Some travel may be required. The ideal candidate holds a Bachelor’s degree in a related field, demonstrates strong leadership, data-driven decision making, and cross-functional

Qualifications

• Bachelor’s degree in Supply Chain, Business, Operations Management, or related field.
• Experience evaluating and improving business processes and using data to support decision-making.
• Strong leadership and cross-functional collaboration skills with the ability to manage multiple priorities.

Responsibilities

• Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.
• Establish and monitor service levels, KPIs, and operational performance to drive accountability.
• Drive continuous improvement through process optimization, technology, and automation.
• Collaborate cross-functionally to resolve issues and support evolving business needs.

Skills

Leadership

Problem solving

Communication

Cross-functional collaboration

Data analysis

Project management

Excel

Education

Bachelor's degree

Tools

ERP systems

Job description

Urschel, a 100% employee-owned company, is seeking a Customer Operations Manager to join our Supply Chain team. Reporting to the Director of Supply Chain, the Customer Operations Manager will oversee all activities related to Customer Service and Global Logistics, ensuring efficient operations, exceptional customer support, regulatory compliance, and continuous improvement throughout the order-to-shipment process. This position is not remote and will be required to report daily to the Corporate Headquarters in Chesterton, Indiana.

Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world from our global headquarters located in Chesterton, Indiana, U.S.A. Consumers purchase goods manufactured on Urschel cutting equipment on a daily basis. Advanced manufacturing technologies are utilized at our climate controlled, clean, and environmentally conscious facility.

Company Benefits, Rewards and Perks:

• Quarterly performance award bonus based on overall company performance
• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• 2 Weeks’ Vacation Available Upon Hire
• Medical, Dental, Vision Insurance Available on 1st Day of Employment
• Low Health, Dental, Vision Insurance Premiums and Deductibles
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Paid Holidays
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers
• Education Reimbursement Program
• Support for Community Involvement/Philanthropy

Job Duties:

• Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.
• Establish and monitor service levels, KPIs, and operational performance to measure results and ensure accountability.
• Drive continuous improvement through process optimization, technology, and automation.
• Collaborate cross-functionally to resolve issues, improve order-to-shipment processes, and support evolving business needs.

A Bachelor’s degree is required, preferably in Supply Chain, Business, Operations Management, or a related field. The ideal candidate will have demonstrated experience evaluating and improving business processes, implementing change, and using data to support decision-making. Strong leadership, problem-solving, communication, and cross-functional collaboration skills are essential, along with strong computer skills and the ability to manage multiple priorities. Some travel may be required.

EEO/Veterans/Disability

Position Posted: 8/27/2026