Customer Operations Leader: Global Logistics & Service

Urschel; Chesterton (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus

ESOP

2 weeks vacation

Medical/Dental/Vision

Low premiums

Onsite health clinic

401(k) with matching

Life insurance

Paid holidays

Onsite fitness center

Education reimbursement

Community involvement

Job summary

Urschel is seeking a Customer Operations Manager to lead our Customer Service and Global Logistics teams. You will ensure efficient order-to-shipment processes, uphold service levels, and drive continuous improvement across operations in a fast-paced manufacturing environment.

The ideal candidate will have a Bachelor's degree in a related field, strong leadership and data-driven decision-making skills, and the ability to collaborate across functions.

Qualifications

• Bachelor's degree required or equivalent in Supply Chain, Operations, or related field.
• Experience evaluating and improving business processes using data insights.
• Strong leadership, communication, and cross-functional collaboration skills.

Responsibilities

• Lead Customer Service and Global Logistics operations to ensure efficient order-to-shipment execution.
• Establish, monitor, and report service levels and KPIs to drive accountability.
• Drive continuous improvement through process optimization and technology adoption.
• Collaborate with cross-functional teams to resolve issues and support evolving business needs.

Skills

Customer Service

Global Logistics

KPIs & Metrics

Continuous Improvement

Cross-functional Collaboration

Data-driven Decision Making

Education

Bachelor's degree

Job description

Urschel is seeking a Customer Operations Manager to lead our Customer Service and Global Logistics teams. You will ensure efficient order-to-shipment processes, uphold service levels, and drive continuous improvement across operations in a fast-paced manufacturing environment.

The ideal candidate will have a Bachelor's degree in a related field, strong leadership and data-driven decision-making skills, and the ability to collaborate across functions.