Senior Customer Operations Leader—Growth & Process

Uline; United States; On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonuses

Paid holidays and time off

Tuition assistance

Cafe on-site

Fitness center access

Modern facilities

Job summary

Uline in Kenosha, WI is seeking a Senior Customer Operations Manager to lead a fast, customer-focused team and reduce order delays while delivering exceptional service. You will mentor leaders, analyze performance, and drive improvements across the order-to-delivery lifecycle.

Collaborate with cross-functional teams to optimize processes, manage backorders, and enhance vendor relationships across North American branches. Travel is required to branches and vendors.

Qualifications

• Bachelor’s degree required.
• 5+ years in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Willingness to travel to North American branches and to vendors.

Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Skills

Customer service

Product management

People management

Travel readiness

Education

Bachelor's degree

Tools

Microsoft Office

Order entry systems

Job description

Uline in Kenosha, WI is seeking a Senior Customer Operations Manager to lead a fast, customer-focused team and reduce order delays while delivering exceptional service. You will mentor leaders, analyze performance, and drive improvements across the order-to-delivery lifecycle.

Collaborate with cross-functional teams to optimize processes, manage backorders, and enhance vendor relationships across North American branches. Travel is required to branches and vendors.