Customer Service Representative

Corning Incorporated; Village of Fairport (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonuses and long-term incentives

Company-paid pension

401(k) with company match

Medical, dental, vision insurance

Paid parental leave

Life insurance & disability coverage

Employee Assistance Program (EAP)

Job summary

Corning Incorporated seeks a customer service-focused professional in the United States to provide pre-sales and post-sales support, act as the liaison among customers and sales, manufacturing, accounting, and planning teams, and resolve inquiries including orders, delivery projections, returns, and billing questions.

The role emphasizes process accuracy, strong communication, and collaboration within a fast-paced environment. Corning highlights comprehensive benefits and long-term incentives.

Qualifications

• Associates Degree or 5+ years of experience in Customer Service or similar field
• Bachelor's Degree preferred
• 2+ years of experience in a similar field

Responsibilities

• Processes customer orders, coordinates responses to order-change requests, and provides customers with timely order confirmations and open-order status updates.
• Issues product return authorizations, coordinates warranty-claim reviews with the Quality team and facilitates the timely completion of repairs.
• Partners with customers to understand their logistics requirements and recommends solutions aligned with plant capabilities and guidance.
• Collaborates with the Forecasting team to communicate customer order activity and revenue status.
• Resolves customer and commercial issues through effective coordination with cross-functional teams.
• Directs sales inquiries to the appropriate commercial owner for timely follow-up.
• Builds and maintains strong relationships with customer procurement teams, positioning Corning as a responsive and reliable supplier.
• Partners with customers and internal stakeholders to address payment delinquencies and support timely resolution.
• Provides ongoing customer support and participates in customer negotiations to resolve issues and achieve mutually acceptable outcomes.
• Ensures the timely and accurate processing of customer orders, responses, and reports.
• Solicits and responds to formal and informal customer feedback to support service quality and continuous improvement.

Skills

Excel

Word

Communication

Time management

Team collaboration

Attention to detail

Problem solving

Education

Associates Degree

Bachelor's Degree

Tools

SAP S/4HANA

Salesforce

Job description

Requisition Number: 79231

**The company built on breakthroughs.**

**Join us.**

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives

• Damage-resistant cover glass to enhance the devices that keep us connected

• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light

• Precision glass for advanced displays to deliver richer experiences

• Auto glass and ceramics to drive cleaner, safer, and smarter transportation

• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Purpose of Position:

Responsible for providing pre-sales and post-sales support to customers. Is liaison between customers and the sales, manufacturing, accounting, and planning groups to resolve all customer requests including order status, delivery projections, product returns, and billing questions.

Major Responsibilities:

• Processes customer orders, coordinates responses to order-change requests, and provides customers with timely order confirmations and open-order status updates.

• Issues product return authorizations, coordinates warranty-claim reviews with the Quality team and facilitates the timely completion of repairs.

• Partners with customers to understand their logistics requirements and recommends solutions aligned with plant capabilities and guidance.

• Collaborates with the Forecasting team to communicate customer order activity and revenue status.

• Resolves customer and commercial issues through effective coordination with cross-functional teams.

• Directs sales inquiries to the appropriate commercial owner for timely follow-up.

• Builds and maintains strong relationships with customer procurement teams, positioning Corning as a responsive and reliable supplier.

• Partners with customers and internal stakeholders to address payment delinquencies and support timely resolution.

• Provides ongoing customer support and participates in customer negotiations to resolve issues and achieve mutually acceptable outcomes.

• Ensures the timely and accurate processing of customer orders, responses, and reports.

• Solicits and responds to formal and informal customer feedback to support service quality and continuous improvement.

Job Specifications – Qualifications:

Education:

Required: Associates Degree or 5+ years of experience in Customer Service or similar field

Desired: Bachelors Degree

Experience:

• 2+ years of experience working in a similar field

Knowledge, Skills and Behaviors:

Required:

• Knowledge of manufacturing fundamentals

• Advanced proficiency in Microsoft Excel

• Proficiency in Microsoft Word

• Strong typing skills with a high level of accuracy

• Excellent written and verbal communication skills

• Demonstrated ability to work effectively in a collaborative team environment

• Strong organizational, prioritization, and time-management skills

• Ability to manage multiple priorities and perform effectively in a fast-paced environment

• Ability to communicate difficult or sensitive information with professionalism, diplomacy, and appropriate follow-up

• Strong attention to detail and commitment to accuracy

• Demonstrated patience, perseverance, and follow-through

• Curious, proactive, and self-motivated approach to work

Desired:

• Experience using SAP S/4HANA

• Experience using Salesforce

This position does not support immigration sponsorship.

The range for this position is $39,880.00 - $54,835.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

**A job that shapes a life.**

**Corning offers you the total package.**

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.

• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.

• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail] .