Customer Operations Coordinator | Order & CRM Expert

Ultimate Staffing; Apple Valley (MN); On-site; USD 34,000 - 36,000; Full time

Job summary

Ultimate Staffing client in Apple Valley, MN is seeking a proactive Customer Operations Coordinator to support customer service and admin operations. The role serves as a key contact for customers, ensuring orders and data are accurate and efficiently handled.

Ideal candidates will have 2+ years in customer service or admin roles, strong communication, and experience with CRM/ERP systems. Pay is $25–$26/hr, Monday–Friday, 8:00am–4:30pm, contract-to-hire.

Qualifications

• Two+ years in customer service, admin support, or order processing.
• Strong verbal and written communication with a customer-focused approach.
• Proficiency with Microsoft Office and general business software applications.
• Experience with CRM/ERP systems is a plus.

Responsibilities

• Serve as first point of contact for customer inquiries by phone and email.
• Process orders accurately and ensure timely order entry and fulfillment.
• Provide information regarding product availability, pricing, and order status.
• Route technical product inquiries to the appropriate internal team members.
• Create and maintain customer accounts within company systems.
• Update and manage customer records in the CRM platform.
• Troubleshoot customer concerns and coordinate resolutions, escalating complex issues when necessary.
• Maintain product and pricing information within the ERP system.
• Review orders to ensure compliance with applicable sales and product requirements.
• Coordinate product returns and assist customers with shipment tracking inquiries.
• Perform daily order reviews and complete end-of-day transaction processing.
• Assist with general office and administrative support activities to maintain an organized work environment.

Skills

Customer service

Order processing

CRM

ERP

MS Office

Communication skills

Attention to detail

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

CRM software

ERP software

Microsoft Office

Job description

Ultimate Staffing client in Apple Valley, MN is seeking a proactive Customer Operations Coordinator to support customer service and admin operations. The role serves as a key contact for customers, ensuring orders and data are accurate and efficiently handled.

Ideal candidates will have 2+ years in customer service or admin roles, strong communication, and experience with CRM/ERP systems. Pay is $25–$26/hr, Monday–Friday, 8:00am–4:30pm, contract-to-hire.