Client Service & Order Coordinator

Acertus; Rancho Cordova (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

PTO

Tuition Reimbursement

Grubhub+ membership

Casual dress code

Job summary

ACERTUS is hiring a Client Service Coordinator I in Rancho Cordova to manage the order lifecycle and coordinate updates for key accounts. You’ll work with internal teams to ensure timely service delivery and customer satisfaction, while developing foundational knowledge of systems and processes.

The role features a 6:00am-2:30pm schedule and a $21/hr compensation, plus a $500 sign-on bonus. This position emphasizes teamwork, accuracy, and effective communication in a dynamic logistics

Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues in a timely manner.
• Ensure compliance with SOPs, customer requirements, and service expectations.
• Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and operational platforms.
• Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management activities.
• Assist with basic customer inquiries and communication regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and elevate as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.

Skills

Microsoft Office

Attention to detail

Communication skills

Multi-tasking

Independent work

Customer service

Adaptability

Order entry systems

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Order Entry Software

Job description

ACERTUS is hiring a Client Service Coordinator I in Rancho Cordova to manage the order lifecycle and coordinate updates for key accounts. You’ll work with internal teams to ensure timely service delivery and customer satisfaction, while developing foundational knowledge of systems and processes.

The role features a 6:00am-2:30pm schedule and a $21/hr compensation, plus a $500 sign-on bonus. This position emphasizes teamwork, accuracy, and effective communication in a dynamic logistics