Customer Operations Coordinator | Complaints & Data Entry

84 Lumber Company; North Strabane Township (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

84 Lumber Company is seeking an administrative associate to help resolve customer complaints and manage email inquiries. You will update vendor complaint reports, verify vendor codes, and coordinate with stores for information.

You will handle phone and email communications, file and fax information, and enter data into Excel. The role requires clear written and verbal communication and the ability to work with multiple stakeholders.

Qualifications

• Ability to read and comprehend documents; write routine reports and correspondence; speak or present to small groups.
• Strong ability to apply instructions furnished in written or oral form and handle problems with several variables.

Responsibilities

• Handles telephone calls; 80% of time resolving customer complaints.
• Releases and resolves store-to-vendor complaints.
• Handles email correspondence and conducts faxes as needed.
• Filing and faxing information to various stores, customers, and vendors.
• Enter data into Excel spreadsheets.

Tools

Database Software

Internet Software

Word Processing

Job description

84 Lumber Company is seeking an administrative associate to help resolve customer complaints and manage email inquiries. You will update vendor complaint reports, verify vendor codes, and coordinate with stores for information.

You will handle phone and email communications, file and fax information, and enter data into Excel. The role requires clear written and verbal communication and the ability to work with multiple stakeholders.