Operations Coordinator

84 Lumber Company; North Bethlehem Township (PA); On-site; USD 34,000 - 45,000; Full time

Job summary

84 Lumber Company seeks an administrative support specialist to assist in resolving customer complaints by phone and email. You will update reports, verify vendor codes, and coordinate with stores, customers, and vendors. Data entry into Excel and filing are routine tasks in this role.

The position emphasizes clerical accuracy, document handling, and clear communication while supporting a busy customer service environment.

Qualifications

• Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.
• Deal with problems involving several concrete variables in standardized situations.
• Familiarity with basic data entry and administrative software.

Responsibilities

• Handles the telephone (80% of this time is resolving customer complaints).
• Releases and helps resolve store to vendor complaints.
• Handles email.
• Conducts faxes as needed
• Filing as needed.
• Entering information on Excel spreadsheet.
• Hat pin letters

Skills

Reading comprehension

Report writing

Public speaking

Tools

Database Software

Internet Software

Word Processing

Job description

Overview

Responsible for helping resolve customer complaints. Handle email complaints from customers daily.

Update vendor complaint report by inserting the correct vendor code and verifying all other information, calling Stores if necessary for more information.

Non-lumber complaints are released or put on hold as necessary.

Non-Lumber complaints are resolved by working with stores, customers and vendors.

Mail vendor complaint letter and hat pin letters to salesmen.

Enter data into Excel spreadsheet.

Filing and faxing information to various stores, customers, vendors, etc.

Responsibilities

Handles the telephone (80% of this time is resolving customer complaints)

Releases and helps resolve store to vendor complaints.

Handles email.

Conducts faxes as needed

Filing as needed.

Entering information on Excel spreadsheet.

Hat pin letters

Qualifications

Database Software

Internet Software

Word Processing

Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.