Operations Coordinator

84 Lumber Company; North Strabane Township (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

84 Lumber Company is seeking an administrative associate to help resolve customer complaints and manage email inquiries. You will update vendor complaint reports, verify vendor codes, and coordinate with stores for information.

You will handle phone and email communications, file and fax information, and enter data into Excel. The role requires clear written and verbal communication and the ability to work with multiple stakeholders.

Qualifications

• Ability to read and comprehend documents; write routine reports and correspondence; speak or present to small groups.
• Strong ability to apply instructions furnished in written or oral form and handle problems with several variables.

Responsibilities

• Handles telephone calls; 80% of time resolving customer complaints.
• Releases and resolves store-to-vendor complaints.
• Handles email correspondence and conducts faxes as needed.
• Filing and faxing information to various stores, customers, and vendors.
• Enter data into Excel spreadsheets.

Tools

Database Software

Internet Software

Word Processing

Job description

Overview

Responsible for helping resolve customer complaints. Handle email complaints from customers daily.

Update vendor complaint report by inserting the correct vendor code and verifying all other information, calling Stores if necessary for more information.

Non-lumber complaints are released or put on hold as necessary.

Non-Lumber complaints are resolved by working with stores, customers and vendors.

Mail vendor complaint letter and hat pin letters to salesmen.

Enter data into Excel spreadsheet.

Filing and faxing information to various stores, customers, vendors, etc.

Responsibilities

• Handles the telephone (80% of this time is resolving customer complaints)
• Releases and helps resolve store to vendor complaints.
• Handles email.
• Conducts faxes as needed
• Filing as needed.
• Entering information on Excel spreadsheet.
• Hat pin letters

Qualifications

• Database Software
• Internet Software
• Word Processing
• Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.