Operations Coordinator

84 Lumber; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

84 Lumber seeks a detail-oriented clerk to handle customer complaints by phone and email, update vendor reports, and route information to stores and vendors. You will enter data into Excel, file and fax information, and support the resolution of Lumber and non-Lumber issues in a fast-paced office environment.

Strong reading, writing, and communication skills are essential, along with basic software like databases, internet, and word processing. This role is on-site in a retail/warehouse setting.

Qualifications

• Ability to read and comprehend documents; write routine reports and correspondence; speak/present in front of a small group.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Handles the telephone (80% of this time is resolving customer complaints)
• Releases and helps resolve store to vendor complaints.
• Handles email.
• Conducts faxes as needed
• Filing as needed.
• Entering information on Excel spreadsheet.
• Hat pin letters

Skills

Reading comprehension

Document comprehension

Public speaking

Common sense reasoning

Education

Basic literacy & writing

Tools

Database software

Internet software

Word processing

Job description

Overview

Responsible for helping resolve customer complaints. Handle email complaints from customers daily.

Update vendor complaint report by inserting the correct vendor code and verifying all other information, calling Stores if necessary for more information.

Non-lumber complaints are released or put on hold as necessary.

Non-Lumber complaints are resolved by working with stores, customers and vendors.

Mail vendor complaint letter and hat pin letters to salesmen.

Enter data into Excel spreadsheet.

Filing and faxing information to various stores, customers, vendors, etc.

Responsibilities

Handles the telephone (80% of this time is resolving customer complaints)

Releases and helps resolve store to vendor complaints.

Handles email.

Conducts faxes as needed

Filing as needed.

Entering information on Excel spreadsheet.

Hat pin letters

Qualifications

Database Software

Internet Software

Word Processing

Ability to read and comprehend documents (i.e. policy and procedure manuals); write routine reports and correspondence; speak/present in front of a small group.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; deal with problems involving several concrete variables in standardized situations.