Customer Operations Coordinator

Kelly; Raritan (NJ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Term life insurance

Whole life insurance

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement plan

Service bonus

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly is seeking a Customer Operations Coordinator to support Johnson & Johnson in Raritan, NJ. This role focuses on delivering exceptional service, processing orders, and resolving issues to maintain strong customer relationships.

You will manage complex orders, handle escalations, and ensure compliance with SOPs and SOX, while collaborating with a team in a fast-paced environment. High school diploma required; college preferred.

Qualifications

• Experience in customer service, HR operations, or related field required.
• Strong communication, time management, and problem-solving skills.
• Detail-oriented with ability to manage multiple priorities in a fast-paced environment.
• Comfort navigating electronic order management systems and following SOPs.
• Ability to work independently and in a team.
• High school diploma or equivalent; associate or bachelor's preferred.

Responsibilities

• Provide exceptional customer service to internal and external customers promptly.
• Create, enter, and manage complex customer orders via phone or electronic channels.
• Handle escalated issues and support customer relationships.
• Manage service complaints to ensure close-loop resolution and SOX compliance.
• Serve as Case Owner for escalated issues and communicate updates.
• Follow up on open inquiries and escalate unresolved calls to subject matter experts.
• Review order error and hold reports and update order management systems with process changes.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Multitasking

Order management

SOP compliance

Teamwork

Education

High school diploma

Associate/Bachelor’s degree preferred

Tools

Order management system

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for an Customer Operations Coordinator to work at a Johnson & Johnson in Raritan, NJ. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $21.46/hour

Shift: 1st

Why You Should Apply To Be Operations Coordinator

• Competitive pay rate with weekly pay options.
• Opportunity to work with a respected industry leader in a professional environment.
• Exposure to a collaborative, supportive team dedicated to customer satisfaction.

What’s a typical day as Operations Coordinator? You’ll be:

• Providing exceptional customer service to internal and external customers in a timely and professional manner.
• Creating, entering, and managing complex customer orders through phone or electronic channels.
• Handling escalated issues and supporting customer relationships within assigned business specialty areas.
• Managing service complaints and inquiries to ensure close-loop resolution and compliance with department SOPs and SOX regulations.
• Serving as Case Owner for escalated issues, conducting investigations, and communicating updates to relevant parties.
• Following up on open inquiries, escalating unresolved calls to subject matter experts, and ensuring completion of service requests.
• Reviewing order error and hold reports, updating customer information in order management systems, and notifying appropriate parties of process changes.

This Job Might Be An Outstanding Fit If You

• Have prior experience in customer service, HR operations, or a related field (required).
• Demonstrate strong communication, time management, and problem-solving skills.
• Are detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Are comfortable navigating electronic order management systems and following established SOPs.
• Work effectively both independently and as part of a collaborative team.
• Hold a high school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.