Customer Operations Coordinator: Elevate Client Experience

Kelly; Raritan (NJ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Term life insurance

Whole life insurance

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement plan

Service bonus

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly is seeking a Customer Operations Coordinator to support Johnson & Johnson in Raritan, NJ. This role focuses on delivering exceptional service, processing orders, and resolving issues to maintain strong customer relationships.

You will manage complex orders, handle escalations, and ensure compliance with SOPs and SOX, while collaborating with a team in a fast-paced environment. High school diploma required; college preferred.

Qualifications

• Experience in customer service, HR operations, or related field required.
• Strong communication, time management, and problem-solving skills.
• Detail-oriented with ability to manage multiple priorities in a fast-paced environment.
• Comfort navigating electronic order management systems and following SOPs.
• Ability to work independently and in a team.
• High school diploma or equivalent; associate or bachelor's preferred.

Responsibilities

• Provide exceptional customer service to internal and external customers promptly.
• Create, enter, and manage complex customer orders via phone or electronic channels.
• Handle escalated issues and support customer relationships.
• Manage service complaints to ensure close-loop resolution and SOX compliance.
• Serve as Case Owner for escalated issues and communicate updates.
• Follow up on open inquiries and escalate unresolved calls to subject matter experts.
• Review order error and hold reports and update order management systems with process changes.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Multitasking

Order management

SOP compliance

Teamwork

Education

High school diploma

Associate/Bachelor’s degree preferred

Tools

Order management system

Job description

Kelly is seeking a Customer Operations Coordinator to support Johnson & Johnson in Raritan, NJ. This role focuses on delivering exceptional service, processing orders, and resolving issues to maintain strong customer relationships.

You will manage complex orders, handle escalations, and ensure compliance with SOPs and SOX, while collaborating with a team in a fast-paced environment. High school diploma required; college preferred.